Dowry Security is Unreliable & Does Not Care About Customers.

If you are in need of a dependable armed response provider, I would strongly advise you to look elsewhere. Unfortunately, the quality of service provided by Dowry Security has deteriorated significantly over the past few months. I have reported several technical issues with my security system. The control room has repeatedly failed to receive my alarm signals, leaving my safety in a precarious position. The lack of consistent and reliable service is concerning, and it's never clear whether my alarm will be received by them or not. My complaint revolves around their techinical ability to service & protect paying clients.

There are several issues that I have brought to the attention of Dowry’s technical team, but nothing seems to have been done to address them. For instance, the Dowry app frequently malfunctions, resulting in no status indicators or alarm triggers. Furthermore, my panel sends a daily test signal at 3:15am, which has caused confusion with the control room staff who have phoned me several times at that time, mistaking it for a panic alarm. Despite my repeated reports of this issue, nothing has been done to resolve it. I keep getting “We will look into it” only to never hear from them again.

In addition, I ordered four new cameras from one of their technical staff in late November 2022, which to this day have not been delivered. Similarly, I have paid for new camera batteries from them in January, which have yet to be delivered, presumably because they were meant to be included with the cameras that never arrived. I have requested a refund for the batteries two days ago via email and phone, but have yet to receive any response from them.

To make matters worse, Dowry’s technical staff frequently fails to show up for appointments, and when they do, they often do not complete the tasks they were supposed to. I have followed up countless times regarding the same matters. When I expressed my frustration to a manager, because the alarm stopped working as soon as we left for a week holiday, he apologized and assured me that things would be sorted out. Later that day the alarm worked again, but there are still outstanding issues. I warned the manager that I would share my experience with others online, but he didn't seem to take me seriously enough to even follow up, resulting in this complaint.

If you value the safety and well-being of your family, I strongly recommend that you avoid Dowry Security. Their technical department appears to be overwhelmed or indifferent, and the level of service they provide is inadequate by even the lowest standards. I have been a loyal customer for almost ten years, but it's clear that things have gone from bad to worse, and it's time for me to find a more reliable provider.

Clearly they are also not in the business of making money. The 4 extra cameras and new panel could have increase my monthly retainer, now they will be losing my entire contract.