Lazy drivers

This is a BS delivery company. Their delivery people dispatch your items and take them back without even attempting to deliver and just mark your parcel as "unable to deliver" no call, no email no nothing, I've sitting at home for two days and both days same thing with this nonsense. When you call them the call centre says the driver has met their delivery quota for the day and cannot deliver anymore, it's ****** 3pm in the afternoon who in their right mind comes with a quota model for a delivery business where people are expecting their parcels. I won't be able to gift my wife tomorrow for her birthday because of this nonsense company. Two days they did this and now I have to wait for Monday because their drivers are lazy ***s drivers