Disgusting service

I have published my review about this company 7days ago thinking that they will come back to me and explain what happened to my parcel ,this company doesn't care about people they must just shut down the business and start over again clearly they don't know what they are doing. There's no phone call that I have got after coming to this platform that explains what happened to my parcel that is in their offices for more than a month now and when I try to contact Johannesburg office ,they have put their phones on hold .