Traumatic experience

What a stressful and awful experience! No compassion, no sympathy and no communication. Although I will say Dr Green in the consultation made me feel very comfortable everything after that was shocking. Little to none communication was given for a procedure that they wanted me to book for, trying to get information was a nightmare and asking for a follow up so that I could get information about what the procedures were, what to expect and the risks involved would've cost R1100. When I sent a complaint no apology or reasoning was given.