Poor Service from Admin

Dr Goosen is an awesome doctor. We followed her from MediCross to her own practice. However, she is being let down by her unprofessional admin staff member. It took me over a week, and numerous follow ups, to get a repeat script for my schedule 5 meds, as well as a very rude and unprofessional e-mail to my follow-up e-mail. Not to mention a whole rant from her receptionist, who I don't know from a bar of soap, about her personal issues with her daughter's school, when I took my sick daughter in for an appointment (prior to the script fiasco).

It then took almost 2 months for feedback regarding an overpayment on my husband's account - which I only received after threatening to contact Dr Goosen directly, before getting an acknowledgement of the overpayment. I sent through my banking details over 3.5 weeks ago and am still waiting for the refund, despite my follow-ups.

I really hope that Dr Goosen can train her admin staff properly before this costs her more business because she really is an amazing doctor.