NW
Nicola W
Active since Jan 2015
6
Reviews
0
Industries
Reviews
6 reviews11 months ago
Awesome Service!
I have been with Cool Ideas for a number of years and need to have internet coverage 24/7, 365 due to my job. Thankfully for the entire time that I have been with them, I have not had any downtime with my internet. I would highly recommend using Cool Ideas
0 replies
11 months ago
Terrible Service
Dr Goosen is a great doctor. We followed her from MediCross to her own practice. However, since her move to her own premises, we have been let down on numerous occasions. Not only are her rooms often closed for extended periods of time - sometimes a week or so at a time, additional days over the standard long weekend periods, etc, with no other doctor to see there or any way to contact Dr Goosen in an emergency. There have been instances where we have had other services carried out - blood tests or x-rays and received no feedback. It took me over a week, and numerous follow ups, to get a repeat script for my schedule 5 meds, as well as a very rude and unprofessional e-mail to my follow-up e-mail. She is also being let down by her receptionist, who I don't know from a bar of soap, but feels it appropriate to go on a whole rant about her personal issues with her daughter's school, while I'm waiting for my sick daughter to be seen. You can only on account, or in cash (not card) and are then issued with a hand-written receipt, which initially wasn't accepted by their accounting company when I provided it as proof of payment for my husband's account. It then took almost 2 months for feedback regarding an overpayment on my husband's account - which I only received after threatening to take further action, before getting an acknowledgement of the overpayment. I sent through my banking details over 3.5 weeks ago and am still waiting for the refund, despite my follow-ups. It is only now since I've advised them of me having posted my problems with them publicly that I eventually receive a response. I don't understand why it has to come to this before getting any assistance.
0 replies
11 months ago
Poor Service from Admin
Dr Goosen is an awesome doctor. We followed her from MediCross to her own practice. However, she is being let down by her unprofessional admin staff member. It took me over a week, and numerous follow ups, to get a repeat script for my schedule 5 meds, as well as a very rude and unprofessional e-mail to my follow-up e-mail. Not to mention a whole rant from her receptionist, who I don't know from a bar of soap, about her personal issues with her daughter's school, when I took my sick daughter in for an appointment (prior to the script fiasco). It then took almost 2 months for feedback regarding an overpayment on my husband's account - which I only received after threatening to contact Dr Goosen directly, before getting an acknowledgement of the overpayment. I sent through my banking details over 3.5 weeks ago and am still waiting for the refund, despite my follow-ups. I really hope that Dr Goosen can train her admin staff properly before this costs her more business because she really is an amazing doctor.
0 replies
13 months ago
Poor Deliver Service
Ordered linen 10 days ago and my order has only been processed, nothing further. It doesn't help me with guests arriving this weekend in 2 days. DO NOT ORDER ITEMS FOR DELIVERY UNLESS YOU HAVE AN ENDLESS AMOUNT OF TIME TO WAIT
0 replies
15 months ago
Beware of Giving this Company your Money
Absolutely shocking service when it comes to getting a refund from this company, when you haven't even received the product from them. The only time that you get any feedback is when you give them a bad review. Apparently 2.5 weeks is not sufficient time for them to go through their records to find your payment information, despite you giving them the date of deposit, and it being noted on an updated invoice which they sent to you!
53 replies
83 months ago
Worst ISP 2019
Shocking service! I signed up for the 100/100 package and they somehow upgraded it to the 1000/100 package. They were not at all interested in helping me sort it out apart from telling me that I must go onto Vumatel's portal and do it myself. I unfortunately couldn't get onto the portal and phoned Vumatel - they were awesome but said that Cool Ideas needed to do the downgrade as they are my ISP. Well their support department didn't reply at all so I had to call them and request them to do the downgrade which was very quick. However I now receive an invoice from them for the 1000/100 package and the accounts department expect me to send them the info about my downgrade instead of contacting their own support department - what a JOKE!!!
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
1 (16.666666666666668%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)