Terrible Service

Dr Goosen is a great doctor. We followed her from MediCross to her own practice. However, since her move to her own premises, we have been let down on numerous occasions.

Not only are her rooms often closed for extended periods of time - sometimes a week or so at a time, additional days over the standard long weekend periods, etc, with no other doctor to see there or any way to contact Dr Goosen in an emergency. There have been instances where we have had other services carried out - blood tests or x-rays and received no feedback. It took me over a week, and numerous follow ups, to get a repeat script for my schedule 5 meds, as well as a very rude and unprofessional e-mail to my follow-up e-mail. She is also being let down by her receptionist, who I don't know from a bar of soap, but feels it appropriate to go on a whole rant about her personal issues with her daughter's school, while I'm waiting for my sick daughter to be seen.

You can only on account, or in cash (not card) and are then issued with a hand-written receipt, which initially wasn't accepted by their accounting company when I provided it as proof of payment for my husband's account.

It then took almost 2 months for feedback regarding an overpayment on my husband's account - which I only received after threatening to take further action, before getting an acknowledgement of the overpayment. I sent through my banking details over 3.5 weeks ago and am still waiting for the refund, despite my follow-ups.

It is only now since I've advised them of me having posted my problems with them publicly that I eventually receive a response.

I don't understand why it has to come to this before getting any assistance.