Worst Medical Service ever

In July 2024 I had a once off seizure and was admitted in Life Glynwood hospital, Dr Bongani Ngele was allocated to me as a neurologist. I struggled to get any proper diagnosis from this doctor, in the end he sent an MRI, EEG and Doppler report that stated that he cannot diagnose any form of epilepsy but that he cannot exclude any type of seizure disorder. I haven't had any seizure episode since that day in July.

Fast forward, I then app**** for a life cover with Old Mutual , in which I had disclosed the seizure, treatment and final diagnosis . They then sent a questionnaire to the Dr Ngele requesting more information on the incident. The dr's receptionist completed the forms claiming that I have some kind of epilepsy, and that I never followed up with the Dr, and that I there was no clinical tests run i.e MRI and Doppler, and that essentially I am a risk. The life cover was declined due to all these lies, she promised to refill in the forms and send back but unfortunately the underwriters will only be able to review the case after months, So for the next months I do not have a life cover nor a server illness cover because of this doctors' incompetency.

I called his office to find out why he had given the insurance feedback that he never gave me. For 1 he says I have some form of epilepsy , but when I saw him for my EEG results he told me he cant put me on any medication because he cant diagnose a seizure from 1 single episode all of a sudden he has a name for the type of seizure I have. Why am I not of medication and what is my true diagnosis. Please stop being vague and explain my condition, you were paid over R50k by the medical aid for what exactly?