Permanent Facial Burns, No Compensation & No Accountability

In December 2021, I underwent a wisdom tooth removal procedure performed by Dr Minaar at Birchleigh Clinic. During the procedure, incorrect equipment was used. The drill bit overheated and caused a severe burn from inside my mouth through to my cheek. When the instrument was removed, my internal gums were torn on both sides.

The result:

Severe facial burns

Torn internal gum tissue

Inability to eat or speak properly for months

Syringing food into my mouth for over two months

Permanent scarring and a keloid formation on my face

Ongoing numbness in my tongue

Misalignment of my lips

Continued splitting of my lips during winter

I incurred over R70,000 in medical-related costs, including:

Wound specialist visits (weekly sessions)

Two dermatologists

A cosmetic surgeon

Medication, creams, dressings and travel

Loss of income of approximately R80,000 as I was unable to teach online for months

I was promised by Dr Minaar that he would cover all costs incurred, including my medical expenses and lost income. Those promises were never honoured. When I did not accept a reduced settlement offer, communication ceased.

I escalated the matter to the Health Professions Council of South Africa (HPCSA). After nearly two years of following up, submitting documentation, images, medical reports and receipts, I was informed that the matter was concluded under professional conduct proceedings.

I was further advised that any fine imposed is paid to the HPCSA and not to the complainant, as it is not a civil compensation process.

To date:

I have not been reimbursed.

I have not received compensation.

I have not received clarity on meaningful corrective action.

I am still living with permanent scarring and trauma.

This process has left me financially drained, emotionally exhausted, and fearful of returning to a dentist. The trauma extends far beyond the physical injury.

I am sharing this review because patients deserve accountability, transparency, and care. years later, I am still dealing with the consequences — physically, emotionally, and financially.

I hope this encourages proper accountability and prevents another patient from going through what I have endured.