Complaint: Unprofessional Conduct by Dr. Estelle Cornelissen

Complaint: Unprofessional Conduct by Dr. Estelle Cornelissen

I am writing to express my disappointment and frustration with the unprofessional conduct of Dr. Estelle Cornelissen and her staff at her practice located at:

N1 City Hospital, Medpark 1, Second Floor, Room 202B

Despite struggling to secure an appointment, my scheduled meeting on February 27, 2025, was cancelled 15 minutes prior to the scheduled time.

The issues leading to the cancellation were:

- Excessive and lengthy WhatsApp messages with instructions, sent on January 31, 2025, and February 11, 2025. - Unnecessary and repetitive phone calls from staff members Zandile and Lindie, inquiring about my arrival time while I was still en route. - Cancellation of the appointment without reasonable cause, as I was not late and could have completed any necessary forms after the appointment.

This experience resulted in me taking unpaid leave, and I was informed by another medical professional that this is standard procedure for Dr. Cornelissen's practice.

I am deeply concerned that the Hippocratic oath, which Dr. Cornelissen has sworn to uphold, is being grossly neglected in her practice. The oath states, in part:

"I will respect the autonomy and dignity of my patient... I will respect the rights of patients, of colleagues, and of other health professionals, and safeguard patient confidences and privacy."

Furthermore, the principles of patient care, including respect, empathy, and compassion, are clearly lacking in Dr. Cornelissen's practice.

I hope that you will take my complaint seriously and address the unprofessional conduct of Dr. Cornelissen and her staff.