Bad service Dr Faith Mjoli

My daughter had a coper T put in on the 13 July 2022 it was paid for by discovery medical aid – Copper T and Consultation to have it inserted, on the 24 August 2022 we phone the Dr Faith Thembeka Mjoli to tell her it is falling out as it can be felt when having a pee, The Dr Faith Thembeka Mjoli (Springs) does not even have the time to speak to us – Her receptionist just tells us

• Dr says you must come in she can take it out and put a new one in, AT PATIENTS COST…. • If you don’t have savings please go see your GP, who can remove it • It is after 6 weeks so not her responsibility. ( note is was exactly on 6 weeks, and we tried to phone the day before, she was in surgery)

When we originally asked Dr Faith Thembeka Mjoli to put the copper T in, she refused to give us a prescription in order to obtain the Coper T from the chemist, she said we must buy it from her room cash…. I had to have the pharmacy phone her like 6 times to obtain a telephonic prescription, after she even told them NO – it must be bought cash by me… The pharmacy then also told her that’s not the correct practice.

This is totally over using the medicals aid benefits – How is this doc allowed to practice like this, please advise whom I can speak to, in order to have this corrected

I am not sure if it is safe to have a GP take it out, can this thing cause damage while not being attended too, as a Dr you should fix your own stuff not hand it over to another Dr, Let alone a GP.