Unprofessional Dr and Staff

Very unprofessional staff and the Dr does not care about her patients. She put me on chronic medication and told me that for the re-script I should just phone the rooms and she will help. To my surprise her rude receptionist phoned me and told me that the Dr can't help me she said I should go to my GP for assistance further more she went and said there is no way I will be able to see the Dr instead I should wait for her outside the rooms at the passage and speak to her there. What kind of a treatment is that?