Medical certificate and form

My fiancee was admitted on the 20th of December 2023 and was transfered to Groenkloof on the 29th December 2023 the admin at Dr Francois by the name of Burnett is giving us the runaround we emailed the form to be filled in by the doctor and re question medical certificate for that period aswell which the employer of my fiance is looking for it otherwise she won't get paid the doctor already claimed his cost but we not getting any joy from him.