3months for a dr's appointment

After making an appointment 3 months ago for 10:30 today, j got told i will have to wait another 3 hours to see the doctor. Very unacceptable!!! Their phones also just ring with no answer. Who has time to wait 3 hours if u had an appointment. Someone could of just phoned me to say listen - can u pls come in later so we can assist you! #noservice