Dr Graeme Naylor

Unfriendly and rude

Having just moved up from Durban, I was referred by a friend. I called to make an appointment. Right from the get go I felt that I was met with an attitude and felt very uncomfortable talking the receptionist, as though she had far better things to do than answer the phone and spend her time talking to me... When I asked how much the consult would be I was told R1900. I have to be honest I was a bit shocked by the price and expressed this to her, as I paid about R750 for a consult with my gynaecologist durban. I was then very bluntly told that this is JHB and not Durban and do I want to book or not. I was speechless and eventually told her that I feel she is very rude. She then proceeded to hang up the phone. Perhaps I was wrong by asking why it was so pricey... but I felt it was taken personally. I am an honest hard working person and have the right to ask. Perhaps a simple explanation or break down of the costs would have sufficed. I am so disappointed as my friend assured me that Dr Naylor is wonderful but with such a cold reception, I guess I'll never know. What a pity.