Dr David Grieve - failed Botox

I paid R4500 for a Botox treatment which didn’t work. Sent pictures and was told to come for a 2nd treatment. At the 2nd, the Dr. told me he was embarrassed at how poorly he had done the initial treatment. 4 days later with no results I sent more pictures, this time requesting a refund. I was told to wait 10 days and did this with patience but still no results so sent pictures again. The doctor, in his words: Dear Mandy-Lee

Thank you for your feedback. I understand that you’re feeling disappointed with your results, and I want to acknowledge that it can be frustrating when things don’t meet expectations.

While we strive for the best outcome in every case, responses to Botulinum Toxin treatments can vary significantly between individuals — something that’s unfortunately out of our control.

I must also clarify that although we may not have discussed this in detail at the outset (as refund requests are extremely rare), Botulinum Toxin is a consumable medical product. Once administered, it cannot be reversed or retrieved, which makes refunds unfeasible — not only medically but also from a practice policy point of view.

As a gesture of goodwill, we already provided a full additional treatment at no extra charge, which far exceeded standard protocols.

We are willing to do further top up on this for you.

I do remain committed to your care and will gladly discuss further options with you going forward — but a refund, in this instance, is unfortunately not possible.

Warm regards, Dr DS Grieve.

Not ONCE was I warned the treatment may not work or I never would have paid R4500 at that risk. I wasn’t explained a thing and no indication ever given that it may not work or any forms signed or any notification of ‘no refund’. Why would I go back (45 min drive one way to his rooms) for a 3rd treatment when he’s already failed me twice? The petrol alone was R600 for those 2 trips.

As a professional ‘aesthetics’ doctor, I feel that clients should be supp**** this information so they can make an informed decision if they want to risk throwing away nearly R5000