Dr Gustav Smook, ENT Specialist, Nelspruit

unkind and unprofessional receptionist.

I made an appointment to see the Doc I explained to the receptionist that I have a phobia of Hospitals and Dr's waiting rooms, I told her I would wait in the car park for the appointment. She called and I ran through to the rooms & she had given my place to another patient. she told me to hang around for the next spot, I was not going to wait inside, I said "this is ridiculous" then she called me ridiculous - that is the care I received, a phobia is irrational, so don't call a patient 'ridiculous' ever. This is highly unprofessional. I am ill, I suffer with autoimmune issues and I am called ridiculous by the receptionist, who is she to judge me ? At times my condition gets so severe I feel suicidal, it took a lot to go there alone and then to be treated like a fool. Terrible service.