Dr Harry Surtie Hospital is pathetic/poor

Dr Harry Surtie Hospital in Upington is really pathetic. Why spent so much money on a State Hospital and then the service is poor and pathetic and the personnel is rude and under qualified? My friend's daughter's premature baby was born on 1 December 2020 by caesarean section (he was a premature baby) and a huge tumor (weighing 9kg) was removed. She was nearly two weeks in hospital due to the fact that the premature baby was in ICU and need tube feeding for the first few days. The staff in that department told her the baby should not sleep so much, he is drinking too little at a time through the tube. Meal times there was sometimes no cutlery, no glasses, etc. The mother of the baby asked on 12 December 2020 for another tin of baby milk and they told her that she cannot have more tin baby milk because she and the baby will be discharged from hospital soon. The mother had to contact family of hers to buy some tin baby milk because her husband and her parents are not staying in Upington, they are residing approximately 400km from Upington. The baby's whole arm was purple on 11 December 2020 and when the mother inquired about it, she was told they draw some blood. Its really uncalled for to treat mothers and babies in this matter. You need trained staff who do their job with love and care in a maternity ward not incompetent, rude staff. The mother really needed emotional support and understanding during that time because she was a new mother without any knowledge about babies. And she was in a lot of pain and distress due to the tumor that was removed because the ceasarean section and the operation was about 4 hours long. The following was stated on the day when this hospital was opened: "Free medical care and hospitalisation shall be provided for all, with special care for mothers and young children." Obviously they did not keep their word it was just empty word to impress the press. I cannot get the head of Dr Harry Surtie Hospital contact details anywhere on Google, otherwise I would have send my complaint directly to him/her.