KM
Kleintjie M
Active since Mar 2009
44
Reviews
0
Industries
Reviews
44 reviews14 months ago
Pathetic service
I bought Ryobi combo (lawnmower and trimmer) at Game Klerksdorp on 24 August 2024. The trimmer (RLT-310) bump head broke in November 2024. Game Klerksdorp did not have any stock, I had to order another from another business. In January 2025 the trimmer stopped working. I took it back to Game and they said they will send it to the supplier, it will take 3 weeks. After three weeks I phoned Game, the lady {Sheila) informed me she will get back to me regarding the trimmer. Sheila contacted me and told me they are replacing my trimmer, I must come and fetch it from them. I informed Sheila that I will go to the store on the next day (Saturday 8 February 2025. When I got to Game on 8 February 2025 Sheila was not on duty and nobody knew where the trimmer was that I was supposed to come and fetch. Although there were a lot of Ryobi RLt-310 trimmers on the shelf in the store. They told me I have to go home and fetch the Ryobi lawnmower too because they are going to refund me for the first combo and then they will give me a new combo. After half an hour of going back and forth (and personnel of Game speaking in their mother's tongue which I do not have knowledge of) I went home and fetched the lawnmower in order for them to do a refund. I rated their service on their website, asking for someone to contact me regarding their service. Up till today 15 February 2025 nobody contacted me, showing that they do not care about client services.
159 replies
15 months ago
Excellent client service from complaint management team member
Thank you so much to Mason Rhode from Complaint Management Team for contacting me on 13 January 2025 regarding my struggle to get my vehicle's license disc. I renewed my vehicle's license disc on 2 January 2025 on Capitec Banks app, but didn't receive it within 3 to 5 working days as stated. Mason was in contact with me frequently and the problem was resolved on the 21st of January 2025. I went to a license center near me on the 22nd of January 2025 to get a duplicate disc. And on the 23rd of January 2025 Skynet eventually delivered my vehicle's license disc.
53 replies
15 months ago
Bad / Zero service
I app**** for my smart ID card on the 17th of October 2024 at a mobile Home Affairs unit in Orkney. Up till now I have not received my smart ID card, although I sent numerous emails (11/11/2024, 06/12/2024, 02/01/2025, 08/01/2025). I phoned Wolmaransstad and Potchefstroom branches in 2024 and they informed me that my application had not been done. I received an email from A P Mashaba on the 17th of December 2024 informing me about the backlog, etc. and I should do a follow up in 2 weeks time. Which I did but didn't get any response yet. (Case number 2412-842636) I managed to get hold of Dept of Home Affairs in Zeerust and I was informed that my smart ID card is stuck somewhere. The person also sent emails and tried to phone head office, but he was unsuccessful to get any response also. Its impossible to get hold of Dept of Home Affairs on phone number 0860 060 1190 because the line is "congested".
0 replies
15 months ago
Very, very bad service
I renewed my vehicle's license disc on 2 January 2025. Up till now (11 January 2025) I haven't received any communication from any courier regarding my license disc. I've phoned Capitec Bank numerous times, but nobody is able to assist me. All they say is they will log a complaint, which I cannot even see on their stupid chatbot. I logged onto NATIS website and it shows that my license disc renewal was done on 2 January 2025.
112 replies
59 months ago
Pathetic poor service
On Saturday 5 June 2021 we were at the Wimpy in Zeerust. We almost wait an hour for a breakfast of eggs, toast, bacon. When I told the waitress the service is pathetic, we want our extra drinks for free that we ordered while waiting for our breakfasts, she informed the manager and he refused but sorry for the delay with our food. Wimpy was not even half full of customers, but our waitress was more interested in serving people who ordered take away. Its really pathetic that managers do not care about their business's services. The manager did not even came to us personally and spoke to us he just ignored what we said about the service.
0 replies
62 months ago
Pathetic Service
A package was sent to me on Wednesday 17 February 2021 from Polokwane. Me and the sender chatted on Whats App regarding the fact that delivery will be at my door because I am staying on a farm 30km from Zeerust town, North West Province. She confirmed with Courier Guy in Polokwane that indeed the package will be delivered to my door. On Thurstday 18 February 2020 I received a phone call at 14h38 from a person stating that he is the driver for Courier Guy and he wants my address although my address is written on the package. When I informed him I am 30km outside Zeerust on a tar road, he refused blatantly to deliver my package. I contacted the Courier Guy branch in Zeerust and Jana informed me that indeed she has the package with her in the store. The driver phoned me again and asked me to send him my pin location which I did at 14h45 but needless to say he never pitched at my address. I sent a Whats App to Jana (Zeerust branch) at 17h05 informing her that I still haven't received my package. On 18 February 2021 at 19h27 I sent a Whats App to Worldwide Express regarding my package and they informed me that particular package was still in Rustenburg it will only be delivered to Zeerust on Friday 19 February 2021. Jana phoned me a few times shifting blame from Zeerust branch to Rustenburg to Polokwane. Needless to say I will never make use of Courier Guy's services ever again. Because according to Jana the costs to deliver outside Zeerust town is more than R85 because R85 is delivery cost to Zeerust town.
0 replies
65 months ago
Dr Harry Surtie Hospital is pathetic/poor
Dr Harry Surtie Hospital in Upington is really pathetic. Why spent so much money on a State Hospital and then the service is poor and pathetic and the personnel is rude and under qualified? My friend's daughter's premature baby was born on 1 December 2020 by caesarean section (he was a premature baby) and a huge tumor (weighing 9kg) was removed. She was nearly two weeks in hospital due to the fact that the premature baby was in ICU and need tube feeding for the first few days. The staff in that department told her the baby should not sleep so much, he is drinking too little at a time through the tube. Meal times there was sometimes no cutlery, no glasses, etc. The mother of the baby asked on 12 December 2020 for another tin of baby milk and they told her that she cannot have more tin baby milk because she and the baby will be discharged from hospital soon. The mother had to contact family of hers to buy some tin baby milk because her husband and her parents are not staying in Upington, they are residing approximately 400km from Upington. The baby's whole arm was purple on 11 December 2020 and when the mother inquired about it, she was told they draw some blood. Its really uncalled for to treat mothers and babies in this matter. You need trained staff who do their job with love and care in a maternity ward not incompetent, rude staff. The mother really needed emotional support and understanding during that time because she was a new mother without any knowledge about babies. And she was in a lot of pain and distress due to the tumor that was removed because the ceasarean section and the operation was about 4 hours long. The following was stated on the day when this hospital was opened: "Free medical care and hospitalisation shall be provided for all, with special care for mothers and young children." Obviously they did not keep their word it was just empty word to impress the press. I cannot get the head of Dr Harry Surtie Hospital contact details anywhere on Google, otherwise I would have send my complaint directly to him/her.
0 replies
65 months ago
Poor Pathetic Service
I visited FNB branch in Zeerust, North West Province on Saturday 28 November 2020 in order to get my card for an Easy account that I opened online. I wasn't impressed with the service from the lady who assisted me (Daleen Martens) so I laid a complaint on FNB's website. Yesterday 30 November 2020 I received an email from Points of Presence stating that they couldn't get hold of me so I have to phone Elrien at Zeerust FNB. I replied by stating that I haven't received any phone call regarding my complaint. I provided my cellphone number again stating that Elrien can phone me, I am not going to waste my airtime. I am an FNB client I want service from them because they are supposed to care about every client but obviously they don't care. If this is FNB's service then I already regret opening a bank account with them.
56 replies
65 months ago
Pathetic unacceptable
I bought 20 sachets x 1 litre Douglasdale milk on Saturday 28 November 2020. On Sunday 29 November when I opened one sachet it was thick sour milk. I checked the best before date and it was 22 November 2020 but it was on the shelf on 28 November 2020. We checked all 20 sachet's best before date and only 5 of them the best before date was 5 December 2020. Yes, I did not check the best before date on Saturday because it was month end the shop was very busy and I was in a hurry. My partner phoned Maggie on Sunday 29 November 2020 and she said its fine we can bring 15 sachets which dates had expired we will be refunded if we bring the till slip along. When my partner visited Shoprite on Monday 30 November 2020 the manager said she doesn't believe the sachets is Shoprite's property. But one of the packers said, yes, someone working with him said they should put that expired milk on the shelf nobody would notice it. Really? This is unacceptable. And there was not even 15 sachets of milk to change the ones we want to replace. We are staying on a farm so we had to travel all the way to Zeerust to exchange the sour milk and we couldn't get 15 sachets again. So we have to travel again to Zeerust to replace that 15 sachets of milk.
0 replies
66 months ago
Poor Service
I am not impressed with DStv MultiChoice. I did not pay my installment on 3 November 2020 because I've been battling financially like the rest of South Africa due to COVID. My DStv was disconnect on 9 November 2020. I phoned them regarding degrading to Easy View. I was informed yes, Easy View is R29 per month and there is a connection fee of R60 because my DStv was disconnected. Fair, I completely understand the connection fee. BUT if have to pay about R210 also because my DStv was not disconnected on 3 November 2020 but on 9 November 2020. I really did not instruct anyone to give me a grace period of 6 days in order to see whether I can pay DStv premium plan. I do not have R210 to pay "overdue" amount according to them. Therefore I cannot degrade to Easy View and pay R29 plus R60 = R89
168 replies
Review Distribution
5 Star
4 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (11.363636363636363%)
1 Star
35 (79.54545454545455%)