Money making business

I've had the worst experience with them. My daughter saw them once for a retainer and plate that did not make any difference what so ever. They've charged from my medical aid more than R6000 once off plus R1440 per month for NO services rendered. My medical aid confirmed they've took almost half of what is available already for 1 appointment. When the amout is exhausted bankmed will take ALL my savings as well, so when we get sick there will not be funds available. When i've asked to make an appointment to fit the braces i was told no mam she must come for a check up first in 2 months (by then Hugo's would have taken more instalments for no work done). To me it seems like they are dragging this whole process out just to make money. By the time my daughter eventually goes for braces it will be months later and the medical aid will be exhausted. When you phone to complain, all they say is they will put her on the cancellation list but while you wait we're going to take all the funds available from your medical aid. NOT impressed with your service at all!!!