Shockingly bad service from the accounts department

Never in my life did I have to beg en plea a Doctor's room to email me a statement, to pay THEM. Eventually when you do get the statement and make immediate payment, it takes more that a month for them to allocate payment on their account. Does Dr Schutte not care that his accounts department is useless? Dr Schutte, en Margery Steyn in rekeninge trek julle sokkies op, julle is pateties!