Dr K Swanepoel

Account Mismanagement

<p>I undertook the services of Dr K Swanepoel 3 May 2017. After 2 sessions i.e 3rd and 8th May respectively payments were made to Dr Swanepoel without any invoicing thus preventing me from being able to claim the said payments from my Medical Aid. Further to this a third session was held with Dr Swanepoel, 16 May 2017 at which it was agreed that payment would be made upon invoice. With the further delay of invoices, I cancelled the 4th session that was to be held 22 May 2017. Previous appointments had been cancelled and rescheduled outside of the “contract” allocation of 48 hours and this was accepted. Based on this precedent, I did not expect an additional invoice. On the 29th of June 2017, invoices were finally submitted to myself for both payment and claiming purposes. On the 17th of July 2017, only 18 days after the invoice I was handed over to Schulenburg attorneys for collection. This is against both the “contract” with Dr Swanepoel and is in contravention of the Consumer Protection Act. A 10 percent interest was added to the invoices in addition to lawyers fees which were included. The first two invoices that were paid to her directly were also included for collection. I find the management of my account grossly negligent and against my rights as a consumer. I have contacted Dr Swanepoel to resolve this matter and have evidence that indicates that she will respond to me however a response was only received 4 August 2017 indicating that I should proceed with whatever action I propose as she is within the terms of her Contract. In fact, her contract indicates 30 days for payment however only 18 days were allowed before I was handed over. </p>