NR
Nitasha R
Active since Oct 2016
6
Reviews
0
Industries
Reviews
6 reviews101 months ago
Mauritius
I sent through a request for a quotation for travel in February 2018 on 11 December 2017. This was literally in the same week that you "special" to Mauritius was running. I tried to finalise my plans by 13 December 2017 however I was informed that in fact flights under R5000 per person return as indicated on your website, was in fact no longer available. I find this very disappointing and poorly managed. I notice that the advert for cheap flights to Mauritius in February - March 2018 is still on your website. This is really disheartening as I had planned to take my son on holiday there for his first birthday. Whilst I understand that supply and demand dictates what is available, the urgency of confirming payment and booking should be indicated on your website. I feel that your advertising is misleading and quite frankly fraudulent. I would appreciate some feedback on this matter as I have formal communication from your agent pushing me to provide my passport details to basically confirm at a much higher price!
105 replies
106 months ago
Poor Service
<p>an official communication was sent to your office regarding the mismanagement of my account. From the reviews of your firm, I am not as suprised as i was initially however the experience from your staff has still left a bitter taste.</p> <p>I have still not received any response to my initial email yesterday. Further to this I contacted your offices and spoke to Mrs Fourie to try and resolve my complaint about Mrs Eloff as well as an accounting issue and was told that she doesn't have "the time to listen to a long story, send proof of payment and I will look at it, I have another call."</p> <p><br />Is this the manner in which your law firm treats members of the public?</p> <p><br />I was also told that her "client can submit anything for collection at any point." This is factually incorrect and grossly negligent under the Consumer Protection Act. She also confirmed Mrs Eloff's claim that if I did not pay the full amount immediately to your firm that I would be listed immediately? The latter did not take into account the payments already made and is poor management on the side of your firm. What happened to consumer protection? What happened to responsible administration of the law? I would appreciate a formal response in writing from the Practice Manager as I feel that the staff whom I have dealt with are grossly unprofessional. Proof of payment will be sent to your firm for the amounts already paid to Dr K Swanepoel. Please ensure that the refund is paid into my account as per my email.</p>
0 replies
106 months ago
Account Mismanagement
<p>I undertook the services of Dr K Swanepoel 3 May 2017. After 2 sessions i.e 3rd and 8th May respectively payments were made to Dr Swanepoel without any invoicing thus preventing me from being able to claim the said payments from my Medical Aid. Further to this a third session was held with Dr Swanepoel, 16 May 2017 at which it was agreed that payment would be made upon invoice. With the further delay of invoices, I cancelled the 4th session that was to be held 22 May 2017. Previous appointments had been cancelled and rescheduled outside of the “contract” allocation of 48 hours and this was accepted. Based on this precedent, I did not expect an additional invoice. On the 29th of June 2017, invoices were finally submitted to myself for both payment and claiming purposes. On the 17th of July 2017, only 18 days after the invoice I was handed over to Schulenburg attorneys for collection. This is against both the “contract” with Dr Swanepoel and is in contravention of the Consumer Protection Act. A 10 percent interest was added to the invoices in addition to lawyers fees which were included. The first two invoices that were paid to her directly were also included for collection. I find the management of my account grossly negligent and against my rights as a consumer. I have contacted Dr Swanepoel to resolve this matter and have evidence that indicates that she will respond to me however a response was only received 4 August 2017 indicating that I should proceed with whatever action I propose as she is within the terms of her Contract. In fact, her contract indicates 30 days for payment however only 18 days were allowed before I was handed over. </p>
0 replies
109 months ago
Crazy Baker
<p>I went to the Food Lovers in Sunninghill today and bought Ouma bread which was cooled and ready to be sliced. Upong using the bread cutter, the bread became stuck in the machine. An irrate young baker, ran out onto the floor demanding to know who sliced the bread and then announced that bread must be paid for before it is sliced. What kind of attitude and policy is this? Sure customers should be treated with more respect? I complained to the manager, Hennie who informed me that warm bread gets stuck in the slicer and refused to acknowledge that I had in fact sliced cooled bread. Management has no understanding of customer service either. The baker in question was not reprimanded.</p>
56 replies
113 months ago
Poor service
<p>My husband and I booked a Christmas gift to each other which included massages and pedicures at the Renaissance Day Spa, 3 January 2017. This proved to be a terrible experience as the air conditioners were not working. We were not informed upon booking nor upon arrival; only once in the treatment rooms were we told that a problem with the air conditioners existed. My husband suffers from hyper hydrosis and therefore, what was meant to be a relaxing experience, turned out to be very uncomfortable for him. R1300 is quite a hefty price tag for this experience. The airconditioners were also not working in the bathrooms, making the use of the facilities very difficult for him. In addition, I am 7 months pregnant and found the experience to be counter to what was expected. This issue must be taken seriously as we were informed that this was the state of the spa for the past 2 working days and Centre Management was blamed. Whilst that may be the case, clients must be informed to re-book treatments rather than lured to the spa under false pretenses.</p>
56 replies
116 months ago
Poor service
<p>Dear Sir/Madam</p> <p> My name is Nitasha Moothoo-Padayachie. I received quote (q)SWME-1956, valid until 11 October 2016 from Specsavers Woodmead.</p> <p>I came into the store twice, 4 October and then 6th of October respectively, to get a quotation and then to finalise my glasses selection. I was served by Maureen. I was given a quote that indicated ‘Medical Aid’ portion R1729.00, ‘Patient portion’ R959.50. After confirming my appointment yesterday I was given a call today to indicate that in fact nothing is covered by medical aid. I find this level of service unacceptable. How is it that your staff can inconvenience someone twice, give them an official quotation and then discover a day before the finalisation of purchase that in actual fact, no medical aid benefit exists? Your urgent attention would be appreciated.</p> <p> </p>
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)