Bad service

I'm more than the word upset cause yesterday I waited in a long line outside with my sick daughter and ended up not being helped cause other people don't care,why do you work at the doctor's office if you not welling to help a sick child with medical aid?I had to turn away from the doctors office and go back home with my sick daughter cause none wanted to help me...!!!!What has this country turned too huh?!I'm sure if I was white they would have helped me at the best way possible nxa!!!!