Ill treatment from a Doctors Office

I would like to express my utter disgust at treatment received from this surgery recently. I phoned to make a very simple request: please reprint my daughters chronic medication prescription which had 6 repeats, of which I have already used 2 without an original copy as it was lost. Thrown away by mistake at my office following a scanned email to the pharmacist. The reception treated me like I was haggling for free repeats even after we had 'ironed the matter out' over 5 or 6 phone calls for clarity! She spoke to me terribly in front of other patients and refused me correction of the incorrect script she was offering which only covered the medicines Already taken out. She also refused me a chance to address the matter with the doctor be it even by email. She tried to teach me about doctor patient privacy policies at my ripe old age of 37 as a way to avoid posing the right query to the doctor as she was clearly gatekeeping. She even lied and said they had called my pharmacist when they had obviously not done so. As it stands, I now have to find another doctor to go to after only 2 pharmacy take-outs of this repeat-prescription, and with absolutely no need for a follow-up on the patient at present. I found the office extremely rude, judgmental and not fitted for handling matters of health and wellbeing. She went as far as telling me in a condescending manner to take the cost-efficient advise as of I was looki g to save money by asking for a simple reprint of the record in my daughter's file. This surgery should be avoided if you are looking for a respectable African service provider. I am livid. I am shocked that such people can claim to be serving anyone's most sacred health needs and requirements. This surgery is based at Bromhof Shopping Center. I have used the same pharmacist for over 5 years now, and will simply replace the middlemen doctors who seem to think they are dealing with medicine peddlers instead of someone's parents!