No humanity

Dr. Mumtaz Bera

I had a deeply disappointing experience with Dr. Bera and her practice. We took my father for an MRI and a consultation with her beforehand. We were required to pay upfront, which we did without issue. Dr. Bera saw us and stated she would see us again immediately after the MRI.

However, after my father’s MRI, I missed her call while assisting him. We rushed to her office within less than 5 minutes, only to be told that she had already left and would call us later that day.

We waited patiently until Monday—no call. Tuesday, no call. Wednesday, no call. Each day, I called the office and was told she would contact us. By Wednesday afternoon, after days of anxiety and waiting for critical results, my sister called the office and mentioned that if we didn’t receive a response by the end of the day, we would take it to social media.

Only then—within 30 minutes—did Dr. Bera call. She finally gave my father his results but was not helpful in providing a clear way forward. She briefly mentioned the option of a lumbar puncture but said she didn’t feel it was necessary and that there wasn’t much that could be done.

What shocked us most was her comment on Friday, where she suggested that since my father stopped taking his heart medication, he didn’t have much quality of life left, and it might be better if he goes. This was incredibly insensitive and unprofessional, especially given how anxious and desperate we were for answers.

To make matters worse, she also took issue with my sister’s comment about going public with our experience. Instead of addressing our concerns, she offered us the contact details of another neurologist and suggested we take my father elsewhere.

This experience left us feeling dismissed, uncared for, and without proper guidance at a critical time for my father’s health. I cannot recommend Dr. Bera’s practice based on this experience.