DM
Dr M Brouckaert
Unclaimed Business
DM
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
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CI
Chris I
1 reviews | Active since Jan 2020
8 Nov 2017, 09:33
Unhelpful & Unsympathetic attitude of Bookeeper, NOT Practitioner
A pensioner discount was requested and then given on an account The invoice was received and within 2 hours of receipt of the invoice I effected an EFT. In my haste to make the EFT (as I consider that as a service had been been performed, it is right that it be paid immediately), I paid the full amount and did not notice that there was a sentence in the e-mail that said "Unfortunately no refunds or credits will be given for Discounts not taken". When I emailed the proof of payment, I thanked them for the discount, but said I had paid the full amount without deducting the discount and please would they refund me the discount? I was told this was not possible due to VAT and 'other reasons'. I then suggested that the VAT be deducted from the discount as a means to resolving the problem but this was also rejected. I feel that some leeway could have been extended, because as a pensioner every Rand has to count But there was no sympathy for my explanation, and no refund.
Helpful (0)
|Replies (0)CI
Chris I
1 reviews | Active since Jan 2020
8 Nov 2017, 09:33
Unhelpful & Unsympathetic attitude of Bookeeper, NOT Practitioner
A pensioner discount was requested and then given on an account The invoice was received and within 2 hours of receipt of the invoice I effected an EFT. In my haste to make the EFT (as I consider that as a service had been been performed, it is right that it be paid immediately), I paid the full amount and did not notice that there was a sentence in the e-mail that said "Unfortunately no refunds or credits will be given for Discounts not taken". When I emailed the proof of payment, I thanked them for the discount, but said I had paid the full amount without deducting the discount and please would they refund me the discount? I was told this was not possible due to VAT and 'other reasons'. I then suggested that the VAT be deducted from the discount as a means to resolving the problem but this was also rejected. I feel that some leeway could have been extended, because as a pensioner every Rand has to count But there was no sympathy for my explanation, and no refund.
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