LETTER OF RECOMMENDATION Dr. Malan P. Roux & Team

LETTER OF RECOMMENDATION Dr. Malan P. Roux & Team

To whom it may concern,

I am writing this letter to express my deepest appreciation and highest recommendation for Dr. Malan P. Roux and his exceptional room staff. From the very first telephone call, I immediately knew my mother and I were in great hands. I contacted the practice to arrange an appointment for my mother, who was suffering from severe trigeminal neuralgia, and I was met with kindness, patience, and genuine care.

The team took the time to explain everything in detail, ensuring that we fully understood the process ahead. Their compassion and passion for their work truly shine through in every interaction. My mother was in significant pain, and Dr. Roux went above and beyond by rearranging his schedule and moving her surgery earlier by an entire week to accommodate her needs. This level of dedication is rare and deeply appreciated.

The follow-up care was just as remarkable. Dr. Roux and his staff checked in regularly—not as a formality, but because they truly cared about her wellbeing and recovery. Their warmth, professionalism, and humanity made an incredibly difficult time so much easier for our family.

I cannot fully express how grateful I am that my mother received the best possible treatment from an outstanding neurosurgeon. The procedure was a complete success, and the relief it has brought her means more than words can describe.

I highly and wholeheartedly recommend Dr. Malan P. Roux for any neurosurgical needs. Should we ever require future procedures, we would return without hesitation.

Thank you, Dr. Roux and team, from the bottom of my heart.

Sincerely, Eric Francis