Beyond terrible service

Good day

I would lie to lay a formal complaint against DR Maphisa and partners, practice number: 1556347 (GP) and practice number: 0883573 (Dentist).

Consultation date: 07/09/2024

I arrived at 8:15 am with my 2 children to see the doctor, my 1-year-old toddler was congested, and she had a cough. I signed in at reception and he directed us to the nurse’s station for weight checking, when you got there, there was no one there, we waited about 30 min. I decided to leave the station to join the queue to see the GP. After waiting in the queue for an hour the GP turned us back to the nurse’s station.

We went there and came back. At this point I was very upset and tried to voice this to the doctor. He said he does not like my attitude, and he will not assist, I should wait for another doctor. At this point my daughter is cranky and wants to nap. We have now been at the facility for close to 3 hours.

We finally saw a GP, to my surprise a very nice lady, who was of great assistance.

When I thought the wait for over, we had to wait again at the pharmacy as there was no one so assist. I had to go to reception to call someone to assist.

When we left the rooms, it was 11:31am.

Consultation date: 08/06/2024

We came back to the same practice with my 14-year-old son for circumcision. We decided to go to the dentist since the wait was long.

We waited 45 min to be signed at reception. The lady there claimed that they do not confirmed benefits with the medical aid on Saturday, but they will see us since we already have a file. I told them that Primecure is open, and I need a fluoride to be done which requires auth. She refused and I I dialled the Primecure line and put the phone on speaker. She ushered me to another side to wait to see the dentist.

10 min later she called me and said her superior wants to speak to me. They called me into an office and basically attacked me. Made accusations that I swore at the doctor and the receptionist. I told them I was voicing my dissatisfaction with the appalling service they are giving. To avoid an argument, I asked them if they are going to assist or not and walked out the room.

I have been using this service provider for years and this is the first time I have received such appalling service and being turned away with a sick toddler by a GP is beyond appalling. Yesterday was not even that busy but the wait time was ridiculous, when I try to raise my concerns, I am being turned away and told that I have a bad attitude.

The GP and dentist are not a free service, yet they treat their patience with such disrespect.