Scar revision

Good day team, I am writing this complaint with a very heavy heart after my 2nd operation that I had with the hospital Dr SK Matseke Memorial Hospital done by Dr Christian Vyumungu in 2024 February , the results are shockingly horrible. I made an appointment with the Dr in 2025 march to understand what had transpired & he did not have the answers while he took pictures before the operation in 2024 and guaranteed that the scar would be reduced. However when I went for a check-up in 2025 the Dr suggested I should go for another operation (3rd) this year October 2026, however he failed to fix the scar during the 2nd operation that I had. Who's medical aid is supposed to pay for another operation? He failed to correct the previous scar that I had on my forearm and I am unhappy and dissatisfied. The scar that I had before the scar revision with Dr C.Vyumungu was way better than the operation he carried out. The scar is wider, darker and very ugly.Please advice.