DS
Dr SK Matseke Memorial Hospital
Unclaimed Business
DS
Dr SK Matseke Memorial Hospital
Unclaimed Business
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Dr SK Matseke Memorial Hospital presents a sharply divided patient experience. Maternity and specific specialist doctors, including Dr Ntlomo, Dr Rakotsoane, and Dr Shabangu, receive high praise for compassion and clinical excellence. However, the emergency department draws consistent criticism for excessive waiting times, understaffing, and poor communication. Several patients report feeling neglected, with concerns about lost belongings, delayed test results, and a perception that billing continues while care stalls. The paediatric immunization program also frustrated parents due to vaccine unavailability.
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-50
Recommended: Unlikely
Review Distribution
2.2|10 Reviews
Jun '25 - May '26
5(30%)
4(0%)
3(0%)
2(0%)
1(70%)
5(30%)
4(0%)
3(0%)
2(0%)
1(70%)
Frequently Asked Questions About Dr SK Matseke Memorial Hospital
Based on recent customer reviews, Dr SK Matseke Memorial Hospital presents a sharply divided patient experience. Maternity and specific specialist doctors, including Dr Ntlomo, Dr Rakotsoane, and Dr Shabangu, receive high praise for compassion and clinical excellence. However, the emergency department draws consistent criticism for excessive waiting times, understaffing, and poor communication. Several patients report feeling neglected, with concerns about lost belongings, delayed test results, and a perception that billing continues while care stalls. The paediatric immunization program also frustrated parents due to vaccine unavailability.
Dr SK Matseke Memorial Hospital has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Dr SK Matseke Memorial Hospital across 58 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencemE
mudau E
1 reviews | Active since Jan 2020
4 Feb 2026, 06:33
Great service
"Thuli, your dedication and compassion in Ward 7 at Lesedi Hospital have not gone unnoticed. The excellent service you provide to your patients is truly exceptional. Your kindness, professionalism, and attention to detail make a significant difference in the lives of those you care for. You are an asset to the hospital team, and your hard work is appreciated."
Helpful (0)
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mudau E
1 reviews | Active since Jan 2020
4 Feb 2026, 06:33
Great service
"Thuli, your dedication and compassion in Ward 7 at Lesedi Hospital have not gone unnoticed. The excellent service you provide to your patients is truly exceptional. Your kindness, professionalism, and attention to detail make a significant difference in the lives of those you care for. You are an asset to the hospital team, and your hard work is appreciated."
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Anonymous
1 reviews | Active since Jan 2020
1 Jan 2026, 19:14
Horrible service by the Emergency Service at the damn private hospital!!!!
Yhooooo worse private hospital ever by the emergency side!!!! i drove myself just now to the hospital because i am in soooo much pain and i need emergency help Iv been sitting here for almost an hour , no1 is attending me , no1 is asking if i need anything Im in damn private hospital and im paying alot of money for this **** service!!! A person could die sitting on the waiting area waiting for nurses who are sleeping This is pure nonsense!!!!
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Anonymous
1 reviews | Active since Jan 2020
1 Jan 2026, 19:14
Horrible service by the Emergency Service at the damn private hospital!!!!
Yhooooo worse private hospital ever by the emergency side!!!! i drove myself just now to the hospital because i am in soooo much pain and i need emergency help Iv been sitting here for almost an hour , no1 is attending me , no1 is asking if i need anything Im in damn private hospital and im paying alot of money for this **** service!!! A person could die sitting on the waiting area waiting for nurses who are sleeping This is pure nonsense!!!!
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Thulisile
1 reviews | Active since Jan 2020
4 Nov 2025, 18:23
Emergency process
The emergency waiting time is the most painful thing. Was here from 17;30 pm and only at 19:45 a nurse comes and address that there is only one Doctor and all consultation rooms are full. Waiting time to be seen by Dr is 2-3 hrs mind due one has been here from 17;30pm.
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Thulisile
1 reviews | Active since Jan 2020
4 Nov 2025, 18:23
Emergency process
The emergency waiting time is the most painful thing. Was here from 17;30 pm and only at 19:45 a nurse comes and address that there is only one Doctor and all consultation rooms are full. Waiting time to be seen by Dr is 2-3 hrs mind due one has been here from 17;30pm.
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Replies (0)LS
Lindiwe S
1 reviews | Active since Jan 2020
10 Oct 2025, 06:10
Disappointed by the immunization program
I am so disappointed in the way the immunization program is handled by Peter Patta I gave birth at the hospital and received excellent service which I wrote a review about and gave 5 stars for, but today m sad to say I am very much disappointed. My child's 6 weeks appointment was due on 12 Sep and they told me they don't have it so I had to go around finding a suitable clinic. Today he is due for 10 weeks (10 Oct) I call first and was told they only assist with 6weeks immunization. I am very very upset with this as I might as well have given birth in a public hospital so I can immunize my child here too. Why can they not have all the jabs available everyday as this is the type of service they should deliver if we pay so much for private care
Helpful (0)
|Replies (0)LS
Lindiwe S
1 reviews | Active since Jan 2020
10 Oct 2025, 06:10
Disappointed by the immunization program
I am so disappointed in the way the immunization program is handled by Peter Patta I gave birth at the hospital and received excellent service which I wrote a review about and gave 5 stars for, but today m sad to say I am very much disappointed. My child's 6 weeks appointment was due on 12 Sep and they told me they don't have it so I had to go around finding a suitable clinic. Today he is due for 10 weeks (10 Oct) I call first and was told they only assist with 6weeks immunization. I am very very upset with this as I might as well have given birth in a public hospital so I can immunize my child here too. Why can they not have all the jabs available everyday as this is the type of service they should deliver if we pay so much for private care
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Replies (0)PT
Princess T
1 reviews | Active since Jan 2020
1 Oct 2025, 20:50
Poor service
I am disappointed they are unprofessional...My grandson was admitted at the NICU they kept on postponing his MRI till his mother fought and was given an attitude..the hospital is slowly becoming a public hospital.A day after his discharged I am still waiting for the results
Helpful (0)
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Princess T
1 reviews | Active since Jan 2020
1 Oct 2025, 20:50
Poor service
I am disappointed they are unprofessional...My grandson was admitted at the NICU they kept on postponing his MRI till his mother fought and was given an attitude..the hospital is slowly becoming a public hospital.A day after his discharged I am still waiting for the results
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Lieketseng S
1 reviews | Active since Jan 2020
22 Sept 2025, 12:42
Bad service and missing patient items
My mom was admitted in ICU on for an operation. She had her wedding ring on her before the operation but only her cellphone was kept in a safety bag. We never recieved her rings. A nurse Sharon promised to investigate and I am still waiting for her call. I need to get my mom's rings back please.So they ***** patient's belongings. You never even see the doctor!
Helpful (0)
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Lieketseng S
1 reviews | Active since Jan 2020
22 Sept 2025, 12:42
Bad service and missing patient items
My mom was admitted in ICU on for an operation. She had her wedding ring on her before the operation but only her cellphone was kept in a safety bag. We never recieved her rings. A nurse Sharon promised to investigate and I am still waiting for her call. I need to get my mom's rings back please.So they ***** patient's belongings. You never even see the doctor!
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lebo B
1 reviews | Active since Jan 2020
16 Sept 2025, 05:37
Medical Negligence leading so serious medical complications
My Son nearly died ....again!! Negligence medical bullying and power while they rake in millions. Im still waiting for a report back. The head matron and Sista Sitole im sure they hire family members the peads section is really a horrible place for so called rehabilitation...Kids leave traumatised parents distressed and drained...
Helpful (0)
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lebo B
1 reviews | Active since Jan 2020
16 Sept 2025, 05:37
Medical Negligence leading so serious medical complications
My Son nearly died ....again!! Negligence medical bullying and power while they rake in millions. Im still waiting for a report back. The head matron and Sista Sitole im sure they hire family members the peads section is really a horrible place for so called rehabilitation...Kids leave traumatised parents distressed and drained...
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Replies (0)EM
Etumeleng M
1 reviews | Active since Jan 2020
2 Sept 2025, 12:39
Negligence
Disappointed at how doctors dont really care about patient. Go to the hospital at your own risk. Everything is just a mess they will keep you there to just drain the medical aid and not bother to check on you as if you came for a holiday, sleep wake up eat while nothing is pleasing at all.
Helpful (0)
|Replies (0)EM
Etumeleng M
1 reviews | Active since Jan 2020
2 Sept 2025, 12:39
Negligence
Disappointed at how doctors dont really care about patient. Go to the hospital at your own risk. Everything is just a mess they will keep you there to just drain the medical aid and not bother to check on you as if you came for a holiday, sleep wake up eat while nothing is pleasing at all.
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Replies (0)