Dr Nathalie Petersen

Bad service, no transparency and lack of communication

I, Aron Mudau booked an appointment with Dr. Nathalie Helen Petersen . Due to unforeseen circumstances, I had to cancel the appointment a full day in advance, well within what I believed to be a reasonable timeframe. At no point during the booking or cancellation process was I informed of a cancellation fee or that I would still be charged for a consultation I did not attend. To my shock, I have now been contacted by a debt collection agency demanding payment for this appointment. This is unacceptable for the following reasons: Lack of Transparency – Your office failed to disclose any cancellation policy or potential fees at the time of booking or cancellation. Unfair Billing Practice – Charging for a service that was not rendered, especially without prior notice, feels exploitative and *********. Aggressive Debt Collection – Involving a debtors' company over an undisclosed fee is excessive and unprofessional. I demand that this charge be immediately withdrawn and any record of this "debt" cleared. If this is a standard policy, it should be clearly communicated to patients beforehand—not used as a hidden way to extract payments.