NR
Ndivhuho R
Active since Sep 2018
66
Reviews
0
Industries
Reviews
66 reviews1 month ago
Bad service and **** client
Dear Makro Customer Service, I am a very upset customer and have been struggling since Monday to get assistance with repairing my stove. I purchased this stove from Makro together with a 3-year extended warranty. The stove has four electric plates and one gas plate. When I bought the stove, I was advised that the gas plate should not be used unless it is installed by a certified company that can issue a compliance certificate. Because of this advice, we have never used the gas plate. It has never been connected and we do not even have a gas cylinder at our house. We have only been using the four electric plates since the day we purchased the stove. When I initially purchased the stove, I discovered that the glass was already broken when I got home, and I returned it to Makro for a replacement. After about three months of using the replacement, the glass cracked again and it appeared that the glass was extremely thin. I logged a call and Makro sent a technician to repair the stove. The technician replaced the stove with the one we currently have, installed it and tested it. Everything was working fine after that. Now the stove no longer powers on, so I contacted Makro again on Tuesday to log another service call since the stove is still covered under the 3-year extended warranty. However, I am now being told that I must provide a compliance certificate for the gas plate before a technician can assist. This does not make sense, as the gas plate has never been used or connected. A technician can easily confirm this when inspecting the stove. Furthermore, Makro has previously sent technicians to assist with this stove without ever requesting a compliance certificate. It is therefore very confusing and frustrating that this requirement is only being raised now. I would appreciate it if Makro could urgently assist in resolving this matter and honor the warranty on the appliance.
265 replies
2 months ago
Excellent service
My experience with the OUTsurance consultant was smooth and professional. He explained everything in detail, which gave me clarity and confidence to take out the insurance with them
53 replies
2 months ago
Bad service and bad communication.
Their services is very bad. They deliver broken glasses and want to blame it customers because they want to refund you your full money. I have an audio of the lady in the office that they sent to the driver confirming that they put in the broken glasses by mistake. My question where was I supposed to get other glasses after paying them. Their communication is horrible. I'm being told i will get my refund on after 30 days. Which is wrong because according to According to South African consumer law (CPA), a supplier is required to refund a consumer within 15 business days.
0 replies
2 months ago
Horrible service and they don’t care about customers
My experience with Affinity Health has been extremely disappointing. Their service is very poor, and I would not recommend their policy to anyone who wants peace of mind. They do not respond to emails when you need hospital authorisation. Even their automatic ticket response system does not work properly when you urgently need authorisation. When you call their offices, you are told to use WhatsApp to get assistance instead of receiving help directly. There seems to be no proper emergency support. My daughter was denied authorisation to go to casualty while she was very sick in the afternoon. We were told that if she was able to manage the pain during the day, then it was not considered an emergency and it’s means it was not like threatening. I had to spend the entire night with my child in pain. The next day, we were told to take her to a GP instead. On Monday, I requested to cancel the policy. I was informed that there is no direct line for cancellations and that a ticket would be logged for someone to call me back. I am still waiting for that call. When I followed up to cancel, the consultant I spoke to was rude and unhelpful. Overall, this has been a very frustrating and stressful experience.
109 replies
4 months ago
****ming people
FNB is ****, I had a payment that was supposed to go through from my FNB account for R422 and R169. I didn't know that my FNB card was the default card on my PayJustNow profile. I thought selected Capitec card. However FNB allowed the transaction to go through without enough funds and they charged me R670 for funds fee for a payment of R591, meaning they charged me 110% fee. I didn't want to be honored like they claiming they were honoring me. How do you honor someone by charging them so much money? I need this amount reversed. PayJustNow was going to allow me to change the card on on my profile and process the payment manually.
53 replies
6 months ago
Bad service
I tried to apply for credit card, got declined. Was told I need to upgrade my account from pay as you transact to discovery gold bundle account for me to qualify which I did. But was still declined even after changing the account. I app**** to two different banks and was approved for higher amount on both banks but Discovery keep on declining, however that is not the reason I'm writing this complain. After they declined me, I requested that my account should be downgraded back to pay as you transact in August, They sent me an email to confirm that it was changed. To my surprise month end September was charged fees for gold bundle account, When I spoke to the sales consultant was requested to send an email again. The following day I got an email confirming that it was downgraded. Today I decided to call to confirm the changes since I didn't want more surprises this month end, and was told changes were not done, the only change that was ever done in my account was in July and unfortunately this can only be done in 11 days and be effective as from month end November. Meaning I will have to pay fee for Gold bundle account again this month. To me this look like they just wanted to get more money from me for monthly services charges. I need this to be resolved as soon as possible.
1115 replies
7 months ago
Bad service
I have here Makro Steuben Valley for an hour without help. I app**** for RCS card, approved and received an email that I can collect at any Makro . I got here was told I must wait for an hour for someone who went out. I asked for a Manager. Nombulelo who also did bother to come and assist me. All they did was to force me to take Makro card and told them I don’t want it because I have already accepted an offer for RCS and I didn’t want another card. I drove for 40 minutes to their since we don’t have Makro closer to were I stay for me to wait for an 1 hour to be assisted. They were people there and the guy and customer service and all refused to call the Manager again. All they cared about was to get people who walked in to open new accounts , they didn’t care about me.
159 replies
10 months ago
Bad service, no transparency and lack of communication
I, Aron Mudau booked an appointment with Dr. Nathalie Helen Petersen . Due to unforeseen circumstances, I had to cancel the appointment a full day in advance, well within what I believed to be a reasonable timeframe. At no point during the booking or cancellation process was I informed of a cancellation fee or that I would still be charged for a consultation I did not attend. To my shock, I have now been contacted by a debt collection agency demanding payment for this appointment. This is unacceptable for the following reasons: Lack of Transparency – Your office failed to disclose any cancellation policy or potential fees at the time of booking or cancellation. Unfair Billing Practice – Charging for a service that was not rendered, especially without prior notice, feels exploitative and *********. Aggressive Debt Collection – Involving a debtors' company over an undisclosed fee is excessive and unprofessional. I demand that this charge be immediately withdrawn and any record of this "debt" cleared. If this is a standard policy, it should be clearly communicated to patients beforehand—not used as a hidden way to extract payments.
0 replies
11 months ago
Bad service and they treat customer well
I'm struggling to get my parcel from them. The driver called me yesterday and promised that i will my parcel the following day 30/05/2025. In the morning I called him to check if my parcel was still coming. He then said yes it was given to another driver and I'll get it. Later I received call from an agent who told me that my order was still at the depot. She then apologized and promise that i will get it later today around 18:00. Then the next thing I saw an update that says my order will be delivered on the 2 June. I requested to speak to a Manger that refused to speak to me. Who only told the lady who was helping on the Nosi that they will deliver it tonight.
0 replies
11 months ago
Unprofessional
I have been using Kiklo for three years happy until recent. I sent an email last month on the 2 April asking about the process of moving device since I was relocating. They didn't respond to my email. Until i sent another one this moth on the 18 May. Nobody responded again until I called, that's when Oridile sent me an email saying they were still checking the coverage. She then later told me she can't find my address on the map. I called again and speak to a gentleman who told that they didn't have a coverage to a new place I'm moving to. After that Oridile sent an email to confirm the same thing. She then told me that they were going to cancel the services since there's no coverage t my new place. To my surprise last night I'm receiving an invoice for June, when I query it and I'm told you must give 30 notice cancellation. I sent an email on the 02 April and it was not attended to, how is that supposed to be my problem.
0 replies
Review Distribution
5 Star
6 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (1.5151515151515151%)
1 Star
59 (89.39393939393939%)