Mistreatment by practise manager Stellenbosch Mediclinic

On 13 feb my child was rushed to the Er stellenbosch mediclinic with chest pain and trouble breathing ,he was admitted in hosp with anxiety ,so 21 Feb i recieved acounys declined by the medical aid for a certain code,i phones the hosp accounts deprt they referred me to the docters practise where Nerine Truter told me they cannot change codes and refer me to their accounts dept where I spoke to Warren friendly guy he said i should send email which i did he send it to Nerine and she responded that docter is upset and that i threatened them to change the codes ,so i phoned and asked her why she said something like that and who is at fault here she responded not the hosp not the docter it is my fault as i took my child to the Er,i responded that im a mother if a child complaints about chest pain and struggle to breath what would you do would you leaceyour child to die or go to the hospital shedid not respond and ive asked for the docter to phone me but he never phoned ,why would someone treat you like trash she is above the docter or they are in cahoots howm many people suffer this kind of mistreatment from them