Failure to get a detailed medical report post knee procedure

I went to Dr Bhaga in November 2024 post knee injury which happened in June the same year, I was walking on a Saturday and twisted my right knee, first I ignored the pain since I did not fall, later the pain got worse, I consulted in November and after x-rays and sonar, dr recommended the arthroscopy as I could not bear the pains. the scope showed meniscal tear and other damages, now I request for the report, and the receptionist is making it difficult for me to get the detailed report to submit to my medical aid and employer. Every time I call I get excuses from her in Mulbarton hospital.