Incompetant receptionist

The doctor is fine. I've been his patient for many years. The current receptionist bungled my appointment time on 2022/04/19. I have to drive 40km to get to the Dr's rooms and petrol is not cheap. Now I have to go back on 2022/04/20 because of incompetence and that means a total of 160km drive. I will have to report this incident to my medical aid.