DR
Dr. Roof & Painters Pty Ltd
Claimed Business
DR
Dr. Roof & Painters Pty Ltd
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Home Services
#5NPS Score
0Unlikely
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMCG
Monica Coetsee-Van Greunen
1 reviews | Active since Jan 2020
2 Sept 2025, 10:35
Worse ever customer experience
Waterproofing company that is not interested in after sales service
Helpful (0)
|Replies (0)MCG
Monica Coetsee-Van Greunen
1 reviews | Active since Jan 2020
2 Sept 2025, 10:35
Worse ever customer experience
Waterproofing company that is not interested in after sales service
0
Replies (0)IP
Inaldino P
1 reviews | Active since Jan 2020
10 Feb 2025, 12:18
Poor Communication and very poor service
I had a very bad experience with Dr. Roof. They were extremely rude and very unprofessional to me, specially Annelie Basson, was very rude, very bad communication skills, cares less about customers satisfaction, all she wants is to argue and be write. I would definitely not recommend Dr. Roof for any one. Annelie Basson needs to improve her communications skills and be more humble and watch her tone while addressing the clients. I have never been treated so bad by someone like I was by Annelie Bassoon. I ended up not using them anymore, I had to shift things around and use another company to get the work done in my house. Use them at your own risk.
Helpful (0)
|Replies (0)IP
Inaldino P
1 reviews | Active since Jan 2020
10 Feb 2025, 12:18
Poor Communication and very poor service
I had a very bad experience with Dr. Roof. They were extremely rude and very unprofessional to me, specially Annelie Basson, was very rude, very bad communication skills, cares less about customers satisfaction, all she wants is to argue and be write. I would definitely not recommend Dr. Roof for any one. Annelie Basson needs to improve her communications skills and be more humble and watch her tone while addressing the clients. I have never been treated so bad by someone like I was by Annelie Bassoon. I ended up not using them anymore, I had to shift things around and use another company to get the work done in my house. Use them at your own risk.
0
Replies (0)GB
Genene B
1 reviews | Active since Jan 2020
20 Aug 2021, 12:09
Refund me in fairness, Annelie Basson of Dr Roof and Painters, Stikland
Annelie Basson, Owner plays waiting games. She'll respond with some form of sweet story as an excuse but fact is she undertook to refund me as her company has literally multiplied my roof-leaking-realities Three-fold. SLOW is the main word to sum up this company. They take their time, -multiply your problems and mainly they take your money WITHOUT FIXING YOUR PROBLEM. Anyone who's uncertain, please email me at bruwerg.2021@gmail.com for a complete breakdown of all correspondence and contact - and I'll include before and after pictures to show you the damage! Please at least pay me back my money, Annelie Basson.
Helpful (0)
|Replies (0)GB
Genene B
1 reviews | Active since Jan 2020
20 Aug 2021, 12:09
Refund me in fairness, Annelie Basson of Dr Roof and Painters, Stikland
Annelie Basson, Owner plays waiting games. She'll respond with some form of sweet story as an excuse but fact is she undertook to refund me as her company has literally multiplied my roof-leaking-realities Three-fold. SLOW is the main word to sum up this company. They take their time, -multiply your problems and mainly they take your money WITHOUT FIXING YOUR PROBLEM. Anyone who's uncertain, please email me at bruwerg.2021@gmail.com for a complete breakdown of all correspondence and contact - and I'll include before and after pictures to show you the damage! Please at least pay me back my money, Annelie Basson.
0
Replies (0)LY
Lindsay Y
1 reviews | Active since Jan 2020
29 Oct 2019, 18:34
Dr Roof Stikland - Terrible customer service
Used Dr Roof to waterproof our tile roof in May 2017 at a cost of more than R10000. We recently had a few heavy downpours and I noticed some water marks running down from the ceiling on one bedroom wall. Dr Roof offered a 48 month guarantee on their work so I called their office on numerous occasions to try and get someone out to come and assess any particular issue that would be causing a leak. It is nearly impossible to get through on any listed number and I left messages on two cellphone numbers. Eventually a person by the name of François (0824167946) called back and promised to send a crew out to my home. Weeks have passed and I have not seen or heard from the guy since. I've made several attempts to get in touch but to no avail. His cellphone inbox is full and you can't leave a voice message. I've sent messages to his number. Still nothing. Useless beyond reproach!!!!
Helpful (0)
|Replies (0)LY
Lindsay Y
1 reviews | Active since Jan 2020
29 Oct 2019, 18:34
Dr Roof Stikland - Terrible customer service
Used Dr Roof to waterproof our tile roof in May 2017 at a cost of more than R10000. We recently had a few heavy downpours and I noticed some water marks running down from the ceiling on one bedroom wall. Dr Roof offered a 48 month guarantee on their work so I called their office on numerous occasions to try and get someone out to come and assess any particular issue that would be causing a leak. It is nearly impossible to get through on any listed number and I left messages on two cellphone numbers. Eventually a person by the name of François (0824167946) called back and promised to send a crew out to my home. Weeks have passed and I have not seen or heard from the guy since. I've made several attempts to get in touch but to no avail. His cellphone inbox is full and you can't leave a voice message. I've sent messages to his number. Still nothing. Useless beyond reproach!!!!
0
Replies (0)PM
Penny M
1 reviews | Active since Jan 2020
21 Jun 2017, 13:51
Fantastic Work!
<p>I've an apartment on the top floor of a block of flats. And mine has been leaking for sometime.</p> <p>Dr Roof came to do some serious repairs to a supporting beam that was about to collapse on a shared balcony with a neighbour. I was hoping that this particular repair would fix my problem. As it turned out it didn't. Being impressed with their work I asked them to come back and try and find the issue. They quoted and came to do the job. They went above and beyond going over areas on the roof which showed weak points. After the very heavy rains recently, my flat didn't leak. The problem has been solved. I'd recommend Dr Roof to anyone not only for leaks but painting as well.</p> <p> </p>
Helpful (0)
|Replies (0)PM
Penny M
1 reviews | Active since Jan 2020
21 Jun 2017, 13:51
Fantastic Work!
<p>I've an apartment on the top floor of a block of flats. And mine has been leaking for sometime.</p> <p>Dr Roof came to do some serious repairs to a supporting beam that was about to collapse on a shared balcony with a neighbour. I was hoping that this particular repair would fix my problem. As it turned out it didn't. Being impressed with their work I asked them to come back and try and find the issue. They quoted and came to do the job. They went above and beyond going over areas on the roof which showed weak points. After the very heavy rains recently, my flat didn't leak. The problem has been solved. I'd recommend Dr Roof to anyone not only for leaks but painting as well.</p> <p> </p>
0
Replies (0)