Rude staff and unable to reach the Dr

I have never been so insulted by a reception staff as what I have been today. Tried phoning Dr terblanche since Friday to find out about my constant pain that's getting worse and his receptionist tells me to go see my gp for pain medication. Today when I tried phoning him again, after being told he is in theater, I asked how else can I communicate with the Dr and the lady on the phone (which sounds like the accounts lady) tells me she is not going to answer me because I am being rediculas. So having constant pain is being rediculas? Dr terblanche staff should go for a course on patient care.