Pathetic Service

I am so disappointed with the service that I got from Dr Tumi's surgery today from the woman by the name of Pretty, the woman refused to let me see the Dr because she couldn't confirm funds with the medical aid as the line was engaged. Without explaining to me she allowed person who came after me to consult when asking her why does she do that she said she can't get through to confirm funds therefore I should pay cash if I want to see the Dr with a stinking attitude, looking at me from my feet upwards. I have never been so upset ended up exchanging words and forcing to see the Dr, it's only then she called medical aid and got through and I had to see the Dr after waiting to close to an hour. I asked for her name she refused to give me her name and she said she is Tumi, I told her that I know Dr Tumi she must not lie. If Dr Tumi Madisakwane is continuing employing people like that woman in her front desk she is gonna lose patients, no one would leave other Dr's for pathetic service like the one I got today. I am really so disappointed.