The worse experience I've ever had with a doctor - utterly appalled!

I took my daughter to Dr. Seeraj for a consultation on Wednesday and paid cash upfront, as she does not work with my medical aid. The consultation went well at first — she revisited my daughter’s asthma, which she had diagnosed and treated about 10 years ago, and I even commended her on how well my daughter’s asthma had been managed since then.

Dr. Seeraj prescribed medication to treat the current issue and suggested blood work to identify the underlying cause. However, at no point during the consultation did she mention that the blood work was mandatory or that results were required before any script would be issued. When I asked about collecting the prescription, I was told it would be sent via WhatsApp.

The following day, I requested the script and was met with a series of confusing and contradictory responses. Dr. Seeraj claimed she had said blood tests were necessary before prescribing, which was never communicated. She then stated that my daughter needed to be seen by a GP for an asthma assessment before her dosage could be changed — despite having already discussed and confirmed this adjustment during our consultation.

The situation became increasingly frustrating, as I was left feeling that the consultation (for which full payment was made upfront) resulted in no treatment or usable outcome. When I tried to address these inconsistencies, I was blocked from further communication.

In my experience, the service lacked transparency, professionalism, and basic follow-through. I would strongly caution anyone considering this practice to ensure they receive clear information about costs, treatment steps, and any follow-up requirements before making payment.