DM
Dragonfly Marketing
Unclaimed Business
DM
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Odette R
1 reviews | Active since Jan 2020
26 Feb 2018, 15:45
DISASTER !
Shocking Customer service- NO service delivery of agreed project despite payment and repeated communication with Owner/ director to please assist. In 8 months we still have No result. Director agreed to remove his project manager from our account for non-performance then did nothing for next 4 months to rectify !
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Odette R
1 reviews | Active since Jan 2020
26 Feb 2018, 15:45
DISASTER !
Shocking Customer service- NO service delivery of agreed project despite payment and repeated communication with Owner/ director to please assist. In 8 months we still have No result. Director agreed to remove his project manager from our account for non-performance then did nothing for next 4 months to rectify !
0
Replies (0)kM
kimberly M
1 reviews | Active since Jan 2020
11 Jan 2018, 17:16
Great
Just want to give a big shout out to Dylan for excellent service. Our phone lines at work were dreadful and nobody was able to get it working properly. Well that all changed after Dylan came into our lives. For the first time in years we could have an conversation with our clients without having to shout or losing signal all the time. I will recommend Dylan
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kimberly M
1 reviews | Active since Jan 2020
11 Jan 2018, 17:16
Great
Just want to give a big shout out to Dylan for excellent service. Our phone lines at work were dreadful and nobody was able to get it working properly. Well that all changed after Dylan came into our lives. For the first time in years we could have an conversation with our clients without having to shout or losing signal all the time. I will recommend Dylan
0
Replies (0)PC
Patrick C
1 reviews | Active since Jan 2020
24 Nov 2016, 13:04
Beware! Incompetent at best.
<p>Beware! Incompetent at best, malicious saboteurs. I can honestly say that our experience as a customer of Dragonfly Marketing has been one of the most horrific of our professional lives. We engaged Dragonfly to build a website and develop a social media marketing strategy for our start-up business, www.proflexpeople.com. The team misrepresented their capabilities as designers and developers and exploited our lack of knowledge of development. Customer input and guidance was almost completely ignored. The management showed indifference and arrogance towards us as the customer. We were left to feel like an inconvenience every time we tried to get updates or participate in the process. The most junior or least customer friendly staff were appointed to manage us, making us feel unimportant. There was a complete lack of accountability from anyone at Dragonfly. It was always someone else when things went wrong. The product was riddled with mistakes, dead links and poor copy. No attention to detail or pride in the quality of the work. No testing or quality checks were done before being sent to us. Everything had to be double checked and re-written. They showed no regard for our timescales or deadlines which resulted in missing our launch dates. </p> <p>The experience with the website development is also not an isolated incident. We had the same experience with the social media marketing. There is a lack of appreciation for the customer experience which is endemic in the culture of Dragonfly. I would not recommend their services to anyone. Over-priced and poor execution. For a website you are better trying to do it yourself.</p>
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Patrick C
1 reviews | Active since Jan 2020
24 Nov 2016, 13:04
Beware! Incompetent at best.
<p>Beware! Incompetent at best, malicious saboteurs. I can honestly say that our experience as a customer of Dragonfly Marketing has been one of the most horrific of our professional lives. We engaged Dragonfly to build a website and develop a social media marketing strategy for our start-up business, www.proflexpeople.com. The team misrepresented their capabilities as designers and developers and exploited our lack of knowledge of development. Customer input and guidance was almost completely ignored. The management showed indifference and arrogance towards us as the customer. We were left to feel like an inconvenience every time we tried to get updates or participate in the process. The most junior or least customer friendly staff were appointed to manage us, making us feel unimportant. There was a complete lack of accountability from anyone at Dragonfly. It was always someone else when things went wrong. The product was riddled with mistakes, dead links and poor copy. No attention to detail or pride in the quality of the work. No testing or quality checks were done before being sent to us. Everything had to be double checked and re-written. They showed no regard for our timescales or deadlines which resulted in missing our launch dates. </p> <p>The experience with the website development is also not an isolated incident. We had the same experience with the social media marketing. There is a lack of appreciation for the customer experience which is endemic in the culture of Dragonfly. I would not recommend their services to anyone. Over-priced and poor execution. For a website you are better trying to do it yourself.</p>
0
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