Unprofessional and rude service

I had a problem with my geyser yesterday morning ( Sunday) and logged a query with my insurance company who then arranged for drain geyser plumbing experts (DGPE) to attend to me. A lady by the name of Beulah called me from a cellphone number and advised that someone would be coming to me in 45 mins from Pretoria. Before her call I received a message from a company called Fogi plumbing solutions advising that they were attending to my query. Naturally, I made the connection between Fogi & Beulah thinking she is from the same company. About 45 mins after the call, I received another sms from drain geyser plumbing experts (DGPE) with a landline number indicating that someone would be coming out to me. After waiting about 90 minutes from the call from Beulah and 45 mins from the sms from DGPE I called to understand the reason for the delay. I first called the landline for DGPE and there was no response. I later tried the cellphone number linked to Beulah to follow up. She seemed clearly agitated by the query. When I tried to explain the confusion with two company names Fogi and DGPE and two different telephone numbers she became irrational about her working on a Sunday, and accused me of treating her like a ********. She didn’t give me a chance to explain fully. While still trying to get her to understand my query, she decided to withdraw her services and cut the call. She sent me a series of sms’s telling me the driver was outside my gate (which I later found ti be untrue, as he had only arrived 15 mins later) and that he would leave within 5 mins if she didn’t receive an access code. I called my insurance company to explain what had happened and to request for another service provider to attend to me. After the insurance company got Beulah on the phone she eventually calmed down and decided not to withdraw her services.

This lady was clearly not happy to be working on a Sunday and was most unhelpful, unprofessional and downright rude. Thankfully the plumbers who were assigned to me were very helpful.