Based on recent customer reviews, Drain Surgeon delivers a strong customer experience with consistently praised professionalism, punctuality, and friendly staff. The business excels at emergency response and quick turnaround on drain unblocking and plumbing repairs. However, recurring complaints about misdiagnosed problems, unfinished work, delayed refunds, and communication breakdowns at certain franchise locations reveal notable weaknesses that undermine an otherwise positive reputation.
Top Strengths:
- •Customer Service & Professionalism: Customers consistently describe staff as friendly, professional, and punctual. Named technicians like Xolani, Lucky, and JP receive personal praise. The team is frequently described as going above and beyond.
Replied to 29% of negative reviews
Typically takes less than 54 hours 36 min to reply
TrustIndex
0.0
Score
Ranking
#185
in Home Services
Avg Reply
0.2
Hours
NPS Score
61
Recommended: Very Likely
Replied to 29% of negative reviews
Typically takes less than 54 hours 36 min to reply
May '25 - Apr '26
Recent reviews (50)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Professional and punctual
I was impressed with the punctual and professional services rendered. Will definitely make use of them again.
1 reviews | Active since Jan 2020
Professional and punctual
I was impressed with the punctual and professional services rendered. Will definitely make use of them again.
1 reviews | Active since Jan 2020
Please CONFIRM pricing before buying supplies to fix issues!
Drain Surgeon is often professional so my parents always rely on them but this time, my dad need to fix the leak in the roof and they first quoted that it would be around 6k and then when they arrived they said it would be 10k to fix and my father wasn't sure to go ahead but the guys came and said they already BOUGHT everything and had to go ahead. My father is a pensioner first of all and in business this is called ******ion!
1 reviews | Active since Jan 2020
Please CONFIRM pricing before buying supplies to fix issues!
Drain Surgeon is often professional so my parents always rely on them but this time, my dad need to fix the leak in the roof and they first quoted that it would be around 6k and then when they arrived they said it would be 10k to fix and my father wasn't sure to go ahead but the guys came and said they already BOUGHT everything and had to go ahead. My father is a pensioner first of all and in business this is called ******ion!
1 reviews | Active since Jan 2020
the best of the best
Drain Surgeon is the best business in Pretoria. their client service is the greatest. they let you feel like a king
1 reviews | Active since Jan 2020
the best of the best
Drain Surgeon is the best business in Pretoria. their client service is the greatest. they let you feel like a king
1 reviews | Active since Jan 2020
Outstanding Service
Our call to the Pretoria office was promptly answered and all relevant details taken. We were informed that.the Cape Town team would be with us around 10am. At 9:55 the team arrived and completed the unblocking of the drain very professionally. Immaculate clean up and disinfected the area. Very competitive price. We would unhesitatingly recommend
1 reviews | Active since Jan 2020
Outstanding Service
Our call to the Pretoria office was promptly answered and all relevant details taken. We were informed that.the Cape Town team would be with us around 10am. At 9:55 the team arrived and completed the unblocking of the drain very professionally. Immaculate clean up and disinfected the area. Very competitive price. We would unhesitatingly recommend
1 reviews | Active since Jan 2020
Drain Surgeon
Came in, did the job and cleaned and we are very happy.
1 reviews | Active since Jan 2020
Drain Surgeon
Came in, did the job and cleaned and we are very happy.
1 reviews | Active since Jan 2020
Fast and great
Leaky pipes always happen on a Friday night. We called the drain surgeon and they sorted us out in time to bath the kids. 100% would use again.
1 reviews | Active since Jan 2020
Fast and great
Leaky pipes always happen on a Friday night. We called the drain surgeon and they sorted us out in time to bath the kids. 100% would use again.
1 reviews | Active since Jan 2020
great service
great service received thank you for your assistance over the weekend
1 reviews | Active since Jan 2020
great service
great service received thank you for your assistance over the weekend
1 reviews | Active since Jan 2020
Happy Customer
Would HIGHLY recommend these guys. Communication is easy and they sorted my problem in no time
1 reviews | Active since Jan 2020
Happy Customer
Would HIGHLY recommend these guys. Communication is easy and they sorted my problem in no time