worst service

I'm appalled by the service received i ordered and sent proof of payment on the 27th Feb. 2022 i was advised i will receive my order within 7 - 12 working days as they make their own clothes. i was fine with that after the whole month of march waiting for my order to arrive. i was advised on the 28th of march they have a backlog and cant fulfill the order and i can either wait another 12 days or take a refund. i have emailed them countless times for proof of refund to receive a reply that it will take 5 - 10 working days just for them to process a refund. and then wait even longer for it to reflect in my account.