RW
renel W
Active since Mar 2018
16
Reviews
0
Industries
Reviews
16 reviews5 months ago
Worst service
I would like to lodge a complaint against my gap policy; I submitted a claim in October for an incident that happened in September. The service received was terrible also the company changed the policy terms and conditions, and I was not updated or sent updated policy documents advising of changes to new exclusions on the policy. When I accepted the policy in 2019, I was not advised that ward or theatres costs won’t be included or covered under my gap cover. I only received policy documents when I submitted the claim. I also claimed in august for an incident with my daughter being treated in the trauma unit for a major cut that resulted in her getting stitches and was told in august it wouldn’t be covered. But when I called to enquire on my recent claim for my incident that I experienced a miscarriage on the 12th of September 2025 I was then told they have settled my previous claim and are making payment of plus minis R200. I logged a complaint with the manager and the complaints department at gap, and they have just told me its not covered as per the new updated exclusions. I’m not happy with this decision as this isn’t treating clients fairly or being transparent in their exclusions. I was not notified of any new exclusions, I was only aware that should I be admitted in hospital and if my medical aid doesn’t cover hospital or doctors’ full costs it will be covered by the gap cover.
0 replies
5 months ago
Worst company
Im so appalled by the service and lack. Of empathy from medical aid, i had a miscarriage on the 12th September they failed to cover my claims for my hospitalization they failed to contact me when i complained and they failed me completely i had to relive the most painful day in my life pver and over again each and every time i need to enquire on reasons my claims weren't paid. I even claimed undrr my gap cover and they told me my medical aid was supposed to cover these costs now im being called daily by the hospital for payment my medical aid and my gap insurance has failed me terribly
213 replies
36 months ago
Bad service from takealot
I wish I could give u no stars the call center is pathetic firstly people that work there have no peoples skills or are just rude. I logged a return the second time for the same product they keep sending me defective products and I must wait another 3 to 5 days for their *** process firstly when you took my money u never waited 3 to 5 working day I just want my refund so I can purchase the item from another supplier that will value my business and not give me the run around and drop my calls
0 replies
38 months ago
Worst insurance
I registered my claim on the 13th Feb up to date no feedback on my claim I wouldn't advise anyway to take insurance with them just a scam I will surely be canceling this Policy
56 replies
38 months ago
dont buy
i purchased a tv box from takealot and its the worst product ever cause it doesnt even stay on it keeps going on and off worst tv box ever.
0 replies
47 months ago
very poor service
poor service from cell c call centers and staff they provide incorrect info when you need help with your contract account.,
134 replies
47 months ago
Mtn Circus
I'm so upset with MTN call center I called yesterday they said system offline must call in 2 hours, then i called in today 25 min on the phone transferred from one dept. to another , no one that works there knows what they doing. spoke to bonilwa mbuna and she tells me she cant send me a paid up letter as they don't have letter heads , i must go into the store, but the store tells you to call the call center. what's circus show you running Mtn. utterly disappointed
0 replies
47 months ago
useless
Im so upset with the service from Fnb call center, and i used to be a private client but cant seem to get any assistance from the call center agent Thabo Dlamini who was so rude, dropped call on me while i held on to speak to a manager as he couldnt assist me cause he cant verify me and i must go into a branch to get a damn letter, we are in the digital age Fnb i left you guys due to the high bank charges and useless agents. this rude agent expects me to log on when i had an account that was closed in 2015 i dont have access to that card number nor do i have the cellphone number to log into those online banking details. your staff is completely useless
403 replies
49 months ago
worst service
I'm appalled by the service received i ordered and sent proof of payment on the 27th Feb. 2022 i was advised i will receive my order within 7 - 12 working days as they make their own clothes. i was fine with that after the whole month of march waiting for my order to arrive. i was advised on the 28th of march they have a backlog and cant fulfill the order and i can either wait another 12 days or take a refund. i have emailed them countless times for proof of refund to receive a reply that it will take 5 - 10 working days just for them to process a refund. and then wait even longer for it to reflect in my account.
0 replies
49 months ago
Pathetic an I competent staff
Completely disgusted by the service received from pick n pay asap I orders on the 27th of Feb 2022 I received my goods but was overcharged on my meat items and discovered items missing I contacted the call centre immediately and wS advised to email pictures I did that..I called on Tuesday and another agent advised their emails aren't working... hh provided his direct email ad I emailed again still no response I called back a few days later and was completely irate as I haven't recieved any feedback the agent that assisted told me to email her again an she will send me test email ii hint even received a test Email for days,only when I posted on Facebook I received feedback saying an agent will call me ,no one called up to date.then on the 12th o March I received an email stating refundd process d will take 3 to 7 working days. I waited expecting a refund still nothing. I posted again on Facebook on the 24th March and was told refund only processe on the 21st March and must wait 10 days and guess wat today's the 1st o April and still noo refund...I will never use pick n pay again I'm appalled by te way I'm being treated for my own money back
296 replies
Review Distribution
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2 Star
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1 Star
16 (100%)