Booking issue, the resort cancelled my booking without my consent while i paid

I booked with Finfoot lake reserve in July 2024 via Agoda, On the day i contacted the resort directly and booked with the resort directly .The resort sent me invoice. Melani confirmed my request with Kea. November i called enquiring about the Chrismax lunch they confirmed they going to have buffer and my boking was still confirmed. Today 2024/12/19 i called Lebu tells me that my booking was cancelled on the 2024/12/09 can they offer me a different date.I booked in July and specifically for Chrismax this is unacceptable how is your admin issue affecting my stay this is pathetic and you all need to fix my this .

now the resort requested me to remove the review and offered me different reservation with different date surprisingly now i have to pay for Dinner and breakfast while my package covered the breakfast and dinner .how am i being helped here tell me?

Is this how you deal with people ?? Who made their booking in July . my husband calls to find out whats happening with the reservation, now to my surprise in the morning they could not trace my Reservation number, now surprisingly the same number is available and its under Laura.

This is a shame and how do you cancel my booking when you sitting with the money i paid in November in your account.

This is insane. The bad thing is we cannot get hold of their General Manager Melani who assisted with Kea. Kea is nolonger with them