1 reviews | Active since Member
I booked with Finfoot lake reserve in July 2024 via Agoda, On the day i contacted the resort directly and booked with the resort directly .The resort sent me invoice. Melani confirmed my request with Kea. November i called enquiring about the Chrismax lunch they confirmed they going to have buffer and my boking was still confirmed. Today 2024/12/19 i called Lebu tells me that my booking was cancelled on the 2024/12/09 can they offer me a different date.I booked in July and specifically for Chrismax this is unacceptable how is your admin issue affecting my stay this is pathetic and you all need to fix my this .I cannot cancel my stay that i made in July you cannot allow someone who booked last week to take my spot just like that