POOR SERVICE DELIVERY !!!

I sold my unit at a resort that is managed by Dream Resorts. The transaction was finalized end of August. I made an arrangement with Dream Resorts that I will pay the additional levies monthly. To finalize the selling of the unit I had to pay the outstanding levies in one lump sum, which i did on 1 August 2025. On 20 August I notify them that I have paid the full amount. When I checked my bank statement end of August I saw that the debit order is still active. I wrote to them : "I see on my bank account that a debit order, which was used for the special levies, is still active. Another unwanted payment was made on 1 September. On 20 August I wrote “Please find attached my complete payment of the 2 levies. Please rectify and provide me with the correct statement with R 0 due.” It is disappointing that that you did not comply to my request. My requests are as follows : Please send me the correct statement with R 0 balance. Please deposit the amount owed to me, into the following account :" Dream Resorts wrote, that they have requested to their credit administration to refund me. NOTHING HAPPENED !! On 21 September 2025 I reminded them that I haven't received any refund. Om 22 September I received their reply and you have guessed correctly : Dream Resorts wrote, that they have requested to their credit administration to refund me. NOTHING HAPPENED !! When Checked my latest bank statement this morning, I saw that the debit order is still active and that another payment was made. Please help me to get Dream Resorts to stop the debit order and refund me The contact person at Dream Resorts is Chantel Grobler, contact number 011 267 8369. My reference number is 10801457.