Hilton from Dremtech advised me he is not an electrician after I already paid him to set up the gas stove with electric oven that he recommended I buy

Gas installation job [Ref#309075] Kandua Support reference: 179716

Hilton was supposed to install a stand alone gas stove for me. He advised that the stove was defective and was not making a spark so he could not complete the installation. He did however insist that I pay him the full amount for the job (R1500 for the gas installation + R850 for the 9kg gas cylinder and gas = R2350) even though he did not complete it. He advised that he would come complete the installation once the stove is fixed. I have not received a certificate of installation for the gas stove installation but he did issue me with a damage report which I gave to the store who I bought the stove from. Hopefully he is honest and will complete the job once the stove situation has been sorted or refund the money for labour if the manufacturer completes the installation). I attached the conversation on whatsapp, the proof of payment, the damage report that he sent me and the one I edited on my laptop seeing as he had misspelled my name and address

Game stores logged a ticket with Defy and sent technicians over. The technicians from Defy came to have a look at the stove and advised that the stove is a fully gas stove, meaning that it will need a lighter to switch on. If it was a partial gas stove then it would have a cord for the plug which creates the spark. They advised that Hilton as a certified gas installer should have known that information and that there is nothing wrong with the stove itself so there is nothing that they can do about it. They also advised that in order for me to be able to return the stove I would need to get the certificate of installation otherwise the warranty will be voided. I advised Hilton of this and he insists that he come have a look at the stove itself tomorrow instead of just giving the certificate so that I can return it.

Here's the update regarding this situation: 1. Hilton never came to view the stove on 14 February 2023. I waited the whole day and then he eventually sent me a message on Whatsapp with the installation certificate so that I can return the stove 2. I returned the stove to Game, reached out to Hilton to recommend what stove I should buy and then purchased it. It was delivered yesterday (2 March 2023). 3. Hilton advised yesterday that he would complete the installation today (3 March 2023) at around 10am. It is now 11:49am. He is almost 2 hours late. I sent him a Whatsapp message and tried calling him but he is not responding. Essentially I paid for R1500 for a service that I never received and now i have to harass and beg the gas installer that I found on the Kandua website for a response as if I am not a paying customer. I called Hilton from Dremtech and he is not answering his phone. I called Kandua and they are not answering their phone. I sent them an email and they are not answering their emails. I sent Hitlon a whatsapp but he is not answering his calls

Hilton never came to view the stove on 14 February 2023. I waited the whole day and then he eventually sent me a message on Whatsapp with the installation certificate so that I can return the stove. I returned the stove to Game, reached out to Hilton to recommend what stove I should buy and then purchased it. It was delivered yesterday (2 March 2023).

He eventually showed up on Saturday at around 1pm, did the installation then demanded I pay an extra R650 for the gas pump (bear in mind he bought the gas cylinder and he recommended the gas stove). I refused to pay then he started threatening me and saying he will not leave without at least half of the money so I succumbed because he came with some random guy so I had 2 strange men in my house while it was just me, my 60 year old mom and my 13 year old nephew in the house. The gas pump is R100 at Builders warehouse and the Brights' Hardware store. He overcharged me on purpose and continuously ignores my messages or threatens me.

Hilton has not completed the job yet because he still refuses to send me the certificate of installation even though he came to connect the stove on Saturday (dude just showed up at my home). Hilton is not an electrician (he said so himself on a call AFTER having installed the gas). He installed the gas stove on Saturday yet the cable exploded the next day. I had an electrician come through to have a look at the stove and he advised that Hilton having cut his extension cable that has a 1.5mm cable and connected it to the stove instead of using the 4mm cable that is connected to the stove isolator was the cause. The electrician advised that the cable he installed is too thin and thats why it ended up burning and it could have possibly exploded since there is gas. We called Hilton to find out why he did not use the 4mm cable that was already pre-connected to the stove isolator and he advised that he is not an electrician and had just tried connecting it to see if it would work. He made it clear that he is not an electrician but was just trying his luck to see if it would work. Now the electrician had to now complete the installation of the stove because the person Kandua is advertising is misrepresenting himself online.

Update: Kandua advised that Hilton has been suspended from their website but his profile remains up so that other people can see his reviews and warnings.