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49 reviews1 month ago
A Nightmare in Policy Management and Data Security with Absa Life
Date of Experience: Ongoing (Jan 2026 – Mar 2026) Policy Numbers: 6431925314 (Absa Life @Ease), 4787692485841030 (Credit Card Insurance) Reviewer: Muluba Princess Kabuya My experience with Absa Life has been nothing short of an absolute disaster, characterized by catastrophic failures in policy administration, unacceptable breaches of data security (POPIA), and a deliberate lack of transparency from the Ombudsman Liaison office. The following details illustrate a severe breakdown in trust and service. 1. Critical Policy Disappearance and Reappearance Between January and early March 2026, my Absa Life @Ease policy (No: 6431925314) mysteriously disappeared from my official ABSA Insurance Hub, which explicitly stated that I had "no insurance policies". This alarming error rendered my coverage invisible and inaccessible for months. Only after I escalated the matter to the Long-Term Insurance Ombudsman did the policy data suddenly "reappear" on the app.1 I was informed by Absa that the policy was "still in force" and never lapsed. This response is wholly inadequate. It suggests either an extreme technical failure that put my peace of mind and coverage at risk or a subsequent "silent fix" executed only to address the Ombudsman complaint. This instability and lack of access to crucial policy information is unacceptable for a life insurance product.1 2. Severe POPIA Breach and Denied Employee Connection The most alarming issue is the blatant breach of the Protection of Personal Information Act (POPIA). The initial notification of a potential policy lapse was received via a WhatsApp message. This message, which Absa claims did "not originate from Absa Life," contained the full name and specific policy number of another Absa client (Kapinga Kamanga Nathalie, Policy No: 6433013169).12 Furthermore, I have presented compelling evidence that the sender, identified as 'Stephanie Sargeant,' is, in fact, an Absa financial advisor. This advisor’s name and phone number are listed on my own Absa Life insurance documents, and I found multiple public social media and professional profiles linking her to Absa. A subsequent call with another Absa financial adviser confirmed that 'Stephanie' still works at Absa, directly contradicting the official denial from the Ombudsman Liaison.1 Absa’s refusal to acknowledge the internal origin of this message forces one of two conclusions, both damning: A massive external data leak has occurred, with third parties accessing internal client names and policy numbers.1 A direct POPIA violation by an employee has taken place, which Absa is attempting to cover up by denying her employment.1 3. Misrepresentation of Benefits and Dismissal of Claims The dispute also involves the loss of income/retrenchment claim on the Absa Life @Ease policy (No: 6431925314). Despite a sales agent verbally confirming a retrenchment benefit in 2022, Absa has declined the claim, stating the benefit was not included in the signed application. I have since been forced to escalate this specific matter to the FAIS Ombudsman for review of the sales conduct, having requested the original Record of Advice and sales voice recording.1 In conclusion, my entire experience has been one of unnecessary stress, forced legal escalation to multiple Ombudsman offices, and shocking exposure of my and another client's personal data. Absa Life has failed on every front, from basic policy visibility to maintaining client data security and providing honest accountability. I do not accept the closure of this matter until a formal, satisfactory explanation for the data breach and policy disappearance is provided
53 replies
1 month ago
A Nightmare in Policy Management and Data Security with Absa Life
Date of Experience: Ongoing (Jan 2026 – Mar 2026) Policy Numbers: 6431925314 (Absa Life @Ease), 4787692485841030 (Credit Card Insurance) Reviewer: Muluba Princess Kabuya My experience with Absa Life has been nothing short of an absolute disaster, characterized by catastrophic failures in policy administration, unacceptable breaches of data security (POPIA), and a deliberate lack of transparency from the Ombudsman Liaison office. The following details illustrate a severe breakdown in trust and service. 1. Critical Policy Disappearance and Reappearance Between January and early March 2026, my Absa Life @Ease policy (No: 6431925314) mysteriously disappeared from my official ABSA Insurance Hub, which explicitly stated that I had "no insurance policies". This alarming error rendered my coverage invisible and inaccessible for months. Only after I escalated the matter to the Long-Term Insurance Ombudsman did the policy data suddenly "reappear" on the app.1 I was informed by Absa that the policy was "still in force" and never lapsed. This response is wholly inadequate. It suggests either an extreme technical failure that put my peace of mind and coverage at risk or a subsequent "silent fix" executed only to address the Ombudsman complaint. This instability and lack of access to crucial policy information is unacceptable for a life insurance product.1 2. Severe POPIA Breach and Denied Employee Connection The most alarming issue is the blatant breach of the Protection of Personal Information Act (POPIA). The initial notification of a potential policy lapse was received via a WhatsApp message. This message, which Absa claims did "not originate from Absa Life," contained the full name and specific policy number of another Absa client (Kapinga Kamanga Nathalie, Policy No: 6433013169).12 Furthermore, I have presented compelling evidence that the sender, identified as 'Stephanie Sargeant,' is, in fact, an Absa financial advisor. This advisor’s name and phone number are listed on my own Absa Life insurance documents, and I found multiple public social media and professional profiles linking her to Absa. A subsequent call with another Absa financial adviser confirmed that 'Stephanie' still works at Absa, directly contradicting the official denial from the Ombudsman Liaison.1 Absa’s refusal to acknowledge the internal origin of this message forces one of two conclusions, both damning: A massive external data leak has occurred, with third parties accessing internal client names and policy numbers.1 A direct POPIA violation by an employee has taken place, which Absa is attempting to cover up by denying her employment.1 3. Misrepresentation of Benefits and Dismissal of Claims The dispute also involves the loss of income/retrenchment claim on the Absa Life @Ease policy (No: 6431925314). Despite a sales agent verbally confirming a retrenchment benefit in 2022, Absa has declined the claim, stating the benefit was not included in the signed application. I have since been forced to escalate this specific matter to the FAIS Ombudsman for review of the sales conduct, having requested the original Record of Advice and sales voice recording.1 In conclusion, my entire experience has been one of unnecessary stress, forced legal escalation to multiple Ombudsman offices, and shocking exposure of my and another client's personal data. Absa Life has failed on every front, from basic policy visibility to maintaining client data security and providing honest accountability. I do not accept the closure of this matter until a formal, satisfactory explanation for the data breach and policy disappearance is provided
53 replies
1 month ago
A Nightmare in Policy Management and Data Security with Absa Life
Date of Experience: Ongoing (Jan 2026 – Mar 2026) Policy Numbers: 6431925314 (Absa Life @Ease), 4787692485841030 (Credit Card Insurance) Reviewer: Kapinga Freizia Kabuya My experience with Absa Life has been nothing short of an absolute disaster, characterized by catastrophic failures in policy administration, unacceptable breaches of data security (POPIA), and a deliberate lack of transparency from the Ombudsman Liaison office. The following details illustrate a severe breakdown in trust and service. 1. Critical Policy Disappearance and Reappearance Between January and early March 2026, my Absa Life @Ease policy (No: 6431925314) mysteriously disappeared from my official ABSA Insurance Hub, which explicitly stated that I had "no insurance policies". This alarming error rendered my coverage invisible and inaccessible for months. Only after I escalated the matter to the Long-Term Insurance Ombudsman did the policy data suddenly "reappear" on the app. I was informed by Absa that the policy was "still in force" and never lapsed. This response is wholly inadequate. It suggests either an extreme technical failure that put my peace of mind and coverage at risk or a subsequent "silent fix" executed only to address the Ombudsman complaint. This instability and lack of access to crucial policy information is unacceptable for a life insurance product. 2. Severe POPIA Breach and Denied Employee Connection The most alarming issue is the blatant breach of the Protection of Personal Information Act (POPIA). The initial notification of a potential policy lapse was received via a WhatsApp message. This message, which Absa claims did "not originate from Absa Life," contained the full name and specific policy number of another Absa client (Kapinga Kamanga Nathalie, Policy No: 6433013169) Furthermore, I have presented compelling evidence that the sender, identified as 'Stephanie Sargeant,' is, in fact, an Absa financial advisor. This advisor’s name and phone number are listed on my own Absa Life insurance documents, and I found multiple public social media and professional profiles linking her to Absa. A subsequent call with another Absa financial adviser confirmed that 'Stephanie' still works at Absa, directly contradicting the official denial from the Ombudsman Liaison. Absa’s refusal to acknowledge the internal origin of this message forces one of two conclusions, both damning: A massive external data leak has occurred, with third parties accessing internal client names and policy numbers. A direct POPIA violation by an employee has taken place, which Absa is attempting to cover up by denying her employment. 3. Misrepresentation of Benefits and Dismissal of Claims The dispute also involves the loss of income/retrenchment claim on the Absa Life @Ease policy (No: 6431925314). Despite a sales agent verbally confirming a retrenchment benefit in 2022, Absa has declined the claim, stating the benefit was not included in the signed application. I have since been forced to escalate this specific matter to the FAIS Ombudsman for review of the sales conduct, having requested the original Record of Advice and sales voice recording. In conclusion, my entire experience has been one of unnecessary stress, forced legal escalation to multiple Ombudsman offices, and shocking exposure of my and another client's personal data. Absa Life has failed on every front, from basic policy visibility to maintaining client data security and providing honest accountability. I do not accept the closure of this matter until a formal, satisfactory explanation for the data breach and policy disappearance is provided.
53 replies
1 month ago
Dishonest horrible customer service
I am writing to lodge a formal complaint against Isabella Garcia International regarding ongoing and unresolved failures to deliver ordered goods, honor promised compensation, and process my repeated requests for a cancellation and full refund. The issues remain unresolved in March 2026, despite multiple emails and call attempts throughout January and February 2026. The core issues are as follows: - Failure to Deliver, Incorrect Order, and Payment Mismanagement: Money was deducted from my account in September 2025 and again in December 2025, but the corresponding orders were not delivered on time. Due to the continued service failure, I refused delivery of the January 2026 shipment. Furthermore, despite a clear request, I was sent a white handbag instead of the black one I had ordered. - Unfulfilled Vouchers: In compensation for the delivery failure, I was promised a R1500 voucher in January 2026, which was due to be sent in February 2026, but it has not been received. I was also advised during the same phone call that I would get a R1500 voucher in January 2026 for the December 2026 and September 2025 situation. - Refusal to Action Cancellation and Refund: I have been requesting a full cancellation of my order, a complete refund of all monies paid, and the collection of products since at least December 2025. Despite multiple communications via email and phone, this request has been repeatedly ignored or met with delaying tactics. As recently as March 2026, the company acknowledged the cancellation/return procedure requires finalisation before a collection can be scheduled, but the process has not been completed despite months of requests. Prior to that they randomly closed all of my open requests after a month of them being open then advised me to re-open a new request for assistance. - Poor Customer Service and Communication: The company has cited system transitions for delays and even closed my original enquiry ticket, requiring me to resend my urgent query. Communication has been highly unsatisfactory, with promises of a call within "10-14 working days" and a 15-minute wait on hold during a call. Desired Resolution: I have already submitted a request to the Consumer Protector to intervene and ensure the following actions are taken immediately by Isabella Garcia International: - A full and immediate refund of all payments made for the orders that were not delivered or for which delivery was refused. - The immediate and final cancellation of my order/account. - The scheduling of a collection for the products I refused to accept or wish to return. - Confirmation that all my personal data has been permanently removed from their database, in line with my previous request and in compliance with the Protection of Personal Information Act (POPI). I have attached relevant email correspondence as evidence of the timeline and repeated attempts to resolve this matter. I expect a resolution within a reasonable timeframe, or I will be forced to escalate this complaint further. Thank you for your assistance in this urgent matter.
53 replies
1 month ago
****ming *******
Desired Resolution: I have already submitted a request to the Consumer Protector to intervene and ensure the following actions are taken immediately by Isabella Garcia International: - A full and immediate refund of all payments made for the orders that were not delivered or for which delivery was refused. - The immediate and final cancellation of my order/account. - The scheduling of a collection for the products I refused to accept or wish to return. - Confirmation that all my personal data has been permanently removed from their database, in line with my previous request and in compliance with the Protection of Personal Information Act (POPI).
0 replies
4 months ago
Gold reef hires aggressive violent staff such as Maude Molapi as managers
How is Maude Molapi a manager at Gold reef city? Omg that woman is so aggressive and violent. I bought 7 tickets the 26th for my family and I. I arrived around 11h30am on the 27th. I started taking pictures with my nephew by the pink flower bush at the ticket box when Maude Molapi approached me saying she received multiple complaints about my skort being right undermy bum (bear in mind I was there less than 5 minutes). I pulled it down cuz im quite tall so im used to clothes looking shorter on me cuz i have longer legs n she said that she still can't let me in. She told me security would have to escort me to buy something longer. I said I understood n had no problem to which she walked me to one of the security guards named Mbuyiseni n asked him to escort me. At that moment a shorter woman wearing a mini skirt that's right under her bum walked passed us (u can check cctv footage) so I asked Maude Molapi why she wasn't dress coding the other girl in the mini skirt that's also right under her bum to which Maude told me to stop questioning her because she already told me she's not letting me in. I told her I have no issues buying a longer clothing item but my issue is when rules aren't uniformly app**** to which she told me to shush. I said excuse me n asked for her name n she refused to answer so I took out my phone to take a picture of her badge. Maude Molapi then snatched my phone from me n screamed at me telling me not to record her cuz of POPI. I told her to give me my phone n that was taking a pic of her badge like i told her since she refused to tell me her name. She then barged at me n got in my face screaming telling me not to F-ing record her. I told her multiple times to stop shouting n pointing in my face but she kept doing it (u can see the CCTV footage). I then barged into her n yelled telling her that I told her to stop pointing in my face n screaming at me cuz im not screaming to which she backed away. I then said u see how it feels the she started yelling n pointing again telling me that she told me i can't get in if I don't get something longer n I said I literally just said I have no problem doing so but why u not dress coding others n she kept yelling the same thing as if i didn't just agree already cuz it's honestly not that deep. I asked Mbuyiseni multiple times who was there the whole time to confirm that he saw her being aggressive towards me but he refused to answer probably cuz she's a manager n he doesn't wanna lose his job. Nthabiseng showed up n tried to de-escalate the situation n customers were even telling Maude to calm down (check cctv footage). Maude then walked away n yelled saying her name is Maude Molapi n I can go complain if I want, she's a manager. Nthabiseng then walked me to a shop where I bought tights n explained the situation. I asked to speak to their manager but Nthabiseng said there's no managers above them n gave me some email address for ticket inquiries n told me to submit my complaint there cuz she can't do anything because Maude n her are on the same level. My phone luckily got a snippet of the situation before she used my phone without my permission to end the recording then gave it to some South african lady. Im congolese so I don't know why she assumed we together cuz what if my phone was stole... then what. I also have pictures of my outfit before n after I bought longer tights.
0 replies
15 months ago
Horrible customer service from Charmaine at HiFi N1 city
I was looking for cheap tablets for my friend's 9 year old son online when I came across what I thought was a tablet for R 899.00 on the HiFi corporation online shopping website. On Fri 10 Jan, 11:30 (8 days ago) order number : #500974861 for Samsung Galaxy Tab A9+ Book Cover Black was placed. It cost me R 899.00. The order was delivered on Tue 14 Jan, 12:34 (4 days ago). On the same day that it was delivered I used the online contact us form and requested that a return be created since I purchased the wrong thing and was under the impression that the R899 was for a tablet but got no response (despite receiving an auto response on the same day stating that I would be contacted by a customer service rep). On Friday 17 January 2025 at around 4pm I sent my nephew to the HiFi corporation store at the N1 city branch because it was 8 minutes away from our home. My nephew arrived at the almost empty store and struggled to get customer service. He spoke to one of the employees and explained the situation. The employee told him that they could not process the return using the physical invoice that was sent with the order and advised him that they needed the online invoice. There is poor network in the store so my nephew had to walk all the way out of the mall, call me and request that I send it to him which I did. He then went back to the store, struggled to get help again because the employees told him he had to go back to the same representative that assisted him yet this representative was nowhere to be found. Eventually he found her and she then told him that she needed proof of banking details for them to process the refund so my nephew had to walk all the way out of the store again, call me and ask me for this information. I have never been requested to provide proof of banking details for a return or refund so I found this request strange. I sent my nephew the information but asked him to stay on the line with me and pass the phone to the person who was helping him so they could explain why they were requesting this information. I stayed on the line with him and then he got to the store again but couldn't find this employee again. I asked him what was going on and he said he was looking for her. It took him almost 5 minutes to find her and he passed the phone to her. I will admit that I was irate at this point because I could not understand why they were sending him up and down or why it the employee kept disappearing from the floor. Anyway, my nephew passed the phone to the employee and I asked her why they were asking for my bank statement and she advised that they needed it for the refund. I told her I have never received such a request before when doing a return or refund and she responded by asking me if I am going to send it or not. I asked her why she was raising her voice, being rude and sending my nephew up and down and she asked me again if I am going to send it or not. I asked her for her name and she responded by saying 'I'm not going to deal with this' then passed the phone back to my nephew. I asked him to get her name and he told me she refused to tell him her name. I asked him to get a picture of her and he said that she told him he is not allowed to film in the store so I told him to wait for me because I am going to come there now. I was dressed for a beach date with my husband but had to make a detour to n1 city mall, dressed in a bikini and cover up to deal with this situation. I get to the store and ask my nephew to show me the person he was dealing with and he points her to me. I walk up to her and ask her why she was being rude on the phone and she responds by saying she's not going to deal with me. I then stand in front of her and ask her why she's being rude to which she yells I'm busy with a customer and starts walking away. I grabbed the item she was holding and yelled saying 'you won't ignore me again' to which she yells louder 'I'M BUSY WITH A CUSTOMER'. I told her not to shout at me yet she yelled again that she is busy with a customer. I repeated in a softer tone telling her not to yell at me because she does not want to go there with me but she yelled again saying 'I'M BUSY WITH A CUSTOMER'. The customer was obviously mortified by this exchange and another employee (who I later found out was an off duty manager named Lulu) asked me to leave the store to which I responded stating that I am not leaving without my money. She then asked me to follow her to the customer service helpdesk which I did and she asked me to explain what was going on. I explained the situation and she advised that my bank statement was not needed as proof of bank details unless I paid with a cheque account, which I didn't. I explained that I paid with my credit card. She apologised for the situation, took down my details and said she would escalate the matter to the credit team to process my refund for the online order. She stated that I would be charged a handling fee of around R130 since we had opened the packaging which means the item would need to be marked down so they could sell it. She also explained that the item came from a shop called Incredible connections which explains why the employee was unfami**** with what to do. I told her I wanted an apology from the employee and she stated that she would deal with the employee. I then asked her to tell me the employees name and she stated that the employee who I had an altercation with was called Charmaine. I explained to her that I wouldn't have had to come down to the store if the employee wasn't being rude on the phone and she apologised once again for the situation. I have never experienced such horrible customer service from a store and to be charged a R130 handling fee after the horrible way I was handled is ridiculous. Lulu was amazing and it's a pity that she had to step in on her off day to de-escalate a situation that could have been avoided if Charmaine wasn't being such a horrible excuse for a person. Lulu deserves a promotion for knowing how to deal with the horrible cards she was dealt but Charmaine? She should not even have a job. I shudder to think of the other customers who have had to deal with her horrible attitude.
0 replies
16 months ago
THEY WENT OUT OF THEIR WAY TO RUIN MY MOTHER'S MEMORIAL
I would never wish this company on my worst enemy. I ordered Angelic Chrysanthemum Blossoms and an Arrangement of Cream Roses yet only the roses got delivered! I TOLD NETFLORIST TO DELIVER MY ORDER ON FRIDAY 6 DECEMBER INSTEAD OF SATURDAY 7 DECEMBER OR CANCEL THE ORDER SINCE THEY CAN'T CONFIRM A DELIVERY TIME AND I TOLD THEMI NEED THE FLOWERS DELIVERED BY 11AM ON 7 DECEMBER 2024. This is for my mother's memorial! what is wrong with these people?
0 replies
31 months ago
they refuse to close my account or fix my router
they refuse to close my account or fix my router
0 replies
31 months ago
driver collecting a return from me despite not being advised to collect a parcel from me
I am worried. It seems that I returned the 1 jacket from Bash order B2596224-01 and the 1 jacket and 1 jean from Bash Order B2569193-01 but the RAM delivery person that called me with the 0846346496 phone number may not have a return tracking number. Throughout last week I have been receiving deliveries from Bash via RAM couriers. Their delivery person was using the following number 0846346496. I had received a delivery from RAM couriers earlier that Thursday morning from the following number 0664867044. I initiated the returns on Thursday and received the following SMS along with emails confirming my return requests. I am worried. It seems that I returned the 1 jacket from Bash order B2596224-01 and the 1 jacket and 1 jean from Bash Order B2569193-01 but the RAM delivery person that called me with the 0846346496 phone number may not have a return tracking number. Throughout last week I have been receiving deliveries from Bash via RAM couriers. Their delivery person was using the following number 0846346496 image.png I had received a delivery from RAM couriers earlier that Thursday morning from the following number 0664867044 image.png I initiated the returns on Thursday and received the following SMS along with emails confirming my return requests image.png That Thursday afternoon I received a call from RAM couriers. Their delivery person was using the following number 0846346496. He told me that apparently he was supposed to collect something from me so I handed over the box with the 2 jackets and 1 jean that I was returning. This was the box where I had received Order B2596224-01 with the 2 jackets so I think it had the OF****5826959 tracking number on it but The tracking number on the return box may have been AAAA9167646 based on this link https://track.ram.co.za/t/AAAA9167646 and the email i received that afternoon The box was not sealed but it had my address, name and contact number on it, as well as the word Bash on it, since it was the same box I had received the 2 jackets from Bash earlier that day. I then received the email from Bash with my collections reference number COL1T90341776. I also sent you an email on that day saying that I had returned the 3 items and gave you the person's number. I emailed RAM couriers but have been unable to get assistance or a response from them. Please help me track my parcel down so that I can get a refund. I tried emailing RAM but have gotten no response
131 replies
Review Distribution
5 Star
2 (4.081632653061225%)
4 Star
1 (2.0408163265306123%)
3 Star
1 (2.0408163265306123%)
2 Star
0 (0%)
1 Star
45 (91.83673469387755%)